Ashmore Park Health Centre

"I've been trying to get an appointment for over a year, calling almost daily and they either don't answer (spent up to 3 hrs waiting in a queue and they didn't answer at all), or by the time I get through there's no appointments. We can't make future appointments now so it's like the Hunger Games at 8am trying to get in the queue to get a same day appointments... The odds have never been in my favour... All appointments are gone by the time I get through and I get told to call back at 2pm just to do the same thing all over again. In December I was in the reception with my daughter who had a nurse appointment, 2 people in the reception cancelled their appointment due to the school run, they were able to make an appointment for the next day, so I asked if I could get one of their appointments for that day and I was refused, I then asked if I could get one the next day and told I have to call at 8am the next day for an appointment. Why were the other 2 allowed to make appointments for the next day after cancelling but I wasn't? And why wasn't I allowed to take one of their appointments? And why do I have to give my medical history to the receptionist letting the whole waiting room know my health problems? I've had pain in my chest for over 2 years and Covid prevented me getting it looked at and now this new appointment system is preventing me getting it looked at. I also have high blood pressure that is going untreated but I still can't get an appointment. Do I literally have to die in reception in order to get an appointment?"

"Rang up in the morning told to ring back at 3, 1 hour and 40 minutes waiting for someone to answer to be told there's no appointments, I can't breath feel so ill I can't get out of bed. Terrible service."

"Will be reporting this surgery to the GMC. COMPLETE lack of care. Never any appointments just get fobbed off or they dont answer the phone. Genuinly worried about the code of conduct that just isnt being followed in this place"

"Based on other reviews I cannot say I have had an issue with the rudeness of the staff, if anything, I think they're quite friendly. However the surgery needs more GPs. Dr Rajcholan seems to do as she pleases. There have been times where I have expected a call in the morning and it's not happened until the next day, she prescribes items without you being told and it took a week for my son who was suffering with his mental health for a callback by which time he had ended up in hospital. However when she has called back, she's thorough but the call does feel rushed and a bit one sided. I just think they're doing the best they can in the current climate and we all need to understand that patient numbers are ever increasing and the available GPs aren't, putting the ones who are still working in surgeries under immense pressure."

"We changed to Ashmore Park GP due to having a really poor experience with Primrose lane GP. And I have to say that every time I've called, I've had great success with the receptionist, the nurses and the GP. I'm really impressed. No complaints from us at all. And in a time when GP surgeries are getting such Bad press.... I think it's important to share good experiences too."