Scrubs | End of Tenancy Cleaning
30 Delaware Road, Greater London, United Kingdom
About Scrubs | End of Tenancy Cleaning
Scrubs | End of Tenancy Cleaning is a professional and reliable cleaning service located in the heart of London at 30 Delaware Rd, W9 2LH. Our establishment specializes in comprehensive cleaning solutions for your end of tenancy needs, ensuring that your property is left in pristine condition for the next tenant.
At Scrubs, we understand how important it is to have a clean and hygienic living environment, especially when moving in or out of a rental property. Our team of experienced professionals are equipped with the latest tools and cleaning equipment to ensure a thorough and effective cleaning process.
Our laundry services are also available for your convenience, ensuring that your linens, towels, and other items are fresh and ready for use after a move. Our laundry capabilities also extend to larger items such as duvets and comforters, giving you peace of mind knowing that your bedding is clean and hygienic.
Located in a prime location in London, Scrubs is also a great point of interest to visit for those looking for a reliable and professional cleaning service. Our team always goes above and beyond to deliver exceptional service and ensure complete customer satisfaction.
Choose Scrubs | End of Tenancy Cleaning for all of your cleaning needs, and experience the highest level of service and satisfaction. Contact us today to learn more or to schedule your cleaning appointment.
Photos of Scrubs | End of Tenancy Cleaning
30 Delaware Rd, London W9 2LH, United Kingdom
Opening hours of Scrubs | End of Tenancy Cleaning
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
08:00 - 18:30
Sunday:
08:00 - 18:30
Reviews of Scrubs | End of Tenancy Cleaning
"Unfortunately the clean , in a few areas , did not live up to expectations. I contacted the company who explained that some areas did not fall under the remit of the end of tenancy clean I’d purchased which was fair enough . The company did however allude to the fact that things such as cobwebs etc that were found in living areas should and would be remedied . During our conversation regarding my dissatisfaction with some areas of the clean , knowing I was a landlord , the company asked for a copy of the inventory my property manager (who was the one who flagged up the poorly cleaned areas ) was carrying out across a number of days that week . This confused me as it was not in the company’s terms and conditions and didn’t have anything to with the fact that quite evidently , as showcased in pictures , some areas in the property were not cleaned. The company arranged for the team to return on Friday . I took a day off work as I knew the following day my tenant would be moving in and I would not be able to readily access the property moving forward . The team did not turn up . I contacted the company who explained that they had made an error on the booking . I then offered to return to the property to allow them in later on in the evening . The company could not arrange a team to come to me . There was no offer of a gesture of goodwill taking into consideration that I missed a day off work unnecessarily. Again , being a small family run business I thought this was understandable, however very poor customer service . Since my tenant has moved in , it has been difficult to arrange a time for the team to return. However the owner of the company , without referencing the need for the team to return to provide the service I initially booked and paid a £60 deposit for , messaged me asking for the outstanding payment . No mention of a return to remedy the areas left unclean and brought to his attention a week earlier . I then explained I would pay in full once the team had returned to clean the areas missed and I received the clean/ service sold to me originally . Since then, being a landlord and in full time employment myself alongside the fact the tenant has now moved into the property , unlike when the team originally came and also the date they were supposed to return , the property is no longer vacant and I cannot gain access whenever I want . I explained to the company I would contact the tenant to see when they are happy for the team to visit to clean. Admittedly , being in full time employment myself and not having heard back from my tenant re. a suitable day for the team to return ,the company had since messaged me on WhatsApp asking for dates. I had left nine days before getting back to them as I had other commitments at other properties , am in full time employment and like I explained I had to wait on when the tenant could let them in.On the ninth day I received a WhatsApp , no telephone call or email comms across the nine days , informing me that the company will be submitting a court claim in which i’ll be charged the full price, the claim fee and interest if full payment not made by the end of the day . The management and customer service I have experienced from the company has fallen well below expectation . They advertise their company values as ‘quality’ , ‘ trust ‘ and ‘customer care ‘. After dealing with their management , they definitely didn’t instil me with trust and after missing a day’s work (and a day’s pay !) unnecessarily followed up with a glib apology from management which was then quickly followed up a week later with request for full payment even though the team hadn’t returned to remedy the work , i question the care they have for their customers . Updated : The response below is factually incorrect . No calls were made , just WhatsApp messages and it wasn’t 3 weeks (company have now edited to read a ‘few’), it was 9 days I hadn’t responded . No calls or emails were sent during this time , just 3 WhatsApp messages . I have phone records and screengrabs to validate this ."
"Great experience with Scrubs! Mike handled my booking and did so in a professional and friendly manner answering all my questions. The clean was booked in on the day I wanted and at a very reasonable price. Maria and friend cleaned our house, when I came to check, it was sparkling! Kitchen looked brand new. So happy I've found Scrubs - will definitely be keeping them as my go-to cleaning company!"
"Scrubs cleaning was great. The communication and booking process was so easy and helpful, this can always be the worst part! They were efficient and clear and professional. They did a great job, the flat was sparkling! We will be using them multiple times a year now for a deep clean! Would recommend."
"We used Scrubs cleaning for a deep clean of our kitchen and one of our bedrooms after someone had moved out. Mike was very helpful in organising the cleaner for the next day which was surprising and we were very grateful for him being so accommodating. He sent Eunice who arrived with everything she needed and got straight to work. She was very hard working and asked me to check that I was happy after cleaning each room. I was very happy with the high standard of cleaning and the commutations from Mike. Will definitely be using their services again in the future."
"Our housekeeper was fantastic. Our place was so so dirty from previous tenants and she got it feeling like a normal house. Feel so much better here now! Mike was great with arranging the clean and communication. Really fair price. Would definitely book again!"
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