British Heart Foundation Furniture & Electrical

"So you book a donation online, receive a follow up call confirming a time and date of donation. The collection team then don't show up. I appreciate its for a charity but a modicum of service is expected. The collections team have let themselves and BHF down and I'll donate to other organisations in the future. My advice to anyone else wanting to donate furniture. Go elsewhere."

"Tried to donate a large amount of my furniture as I'm moving out of the country, but alarmingly many of my items were rejected with little reason. My couch was rejected as it had a slight depression in one of the cussions but the accompanying loveseat was also rejected because "if they can't have the complete set they didn't want it at all". Why on earth would you reject a perfectly good loveseat just because you can't also have the couch? Then my office chair was rejected because despite it clearly having a fire label, it apparently didn't have the "right" one, my divan bed was rejected because despite the fire label clearly being on the headboard the other separable pieces did not have one, and my wardrobe was rejected because it was "too large" to be in the warehouse, despite the fact that I confirmed over the phone several times that it was a large wardrobe and was never told that it could be an issue. They also refused to take my mattress as despite having the correct fire label, it had three barely visible stains that the guy needed a flashlight to even identify. Was very unimpressed, and would only recommend donating your furniture if its practically fresh out of the box, which rather defeats the purpose of donating used furniture."

"To say that all good donated go to help the charity, they must have more than enough money that they can be so snobish about anything they collect, yet when you go into store there isnt a single item with some sort of damage!! Rude on the phone when trying to donate. If thats the attitude then id rather sell the items myself and donate the money to a charity that actually appreciates when people try to help. Wont let me put anything less than 1* sadly!"

"Went in yesterday and spotted a corner unit, about 5ft 7 or 8 tall, and was reasonably priced at £25. Asked about delivery and they wanted £25 for a short 5/10 min drive door to door! They used to be reasonably priced for delivery. Now they can swing!"

"I'm moving house and wanted to donate a large sideboard in excellent condition. I was told that I would receive a call giving an hour's notice for the pick up. I received a call dead on 7am and the collector was very rude dismissing "my claims" that I was told about a 1 hour notice and saying "if you're not there in 15 minutes you'll have to rearrange". Very bad service and unfortunately I won't consider donating to them again."