Dunelm Queens Drive, Nottingham NG2 1AL

"A great store with great products, therefore, in the curtains sector, a terrible service, I believe that it is not in the right place to work, as it does not have the attitude to serve the customer. Looking at the other reviews this problem has been coming for months. Stunning that management takes no action."

"Very pleasant shopping stroll around the amply stocked store. Purchased the goods we required with ease and comfort. We didnt visit the Eatery Area on the 1st floor. It was about 60% occupied, so I guess it is rated well by customers. Car parking spaces are a tad tight, but certainly manageable with care. Well done Dunelm."

"I went in before Christmas looking for "Made to Measure Curtains". However the interaction was extremely disappointing. I in fact feel that the process was just to much hassle eg. emails promised and nothing, phone calls promised and nothing. Amending quotes without explanation. When asked has the "sale" discount been applied the answer came back "Yes its been subtracted automatically", when they really meant was no it been added as the price has gone way up. I provided photos measurements and the fitter has been out and confirmed my measurements, so the increase seems for the sake of it. Then for the staff to say that they "must be some misunderstanding" meaning that I have got it wrong, not when you have it in black and white on there headed paper. Well that was the fine straw, I have now chosen to go elsewhere where I will be treated as I treat other people, with respect. You have been warned."

"It is very difficult to find a member of staff to gain assistance. The haberdashery items that I required were in an area, at the farthest corner plus it was on the first floor then there was only a minimal amount of products. Luckily there was a working lift, if not it would of been a wasted journey. They would of lost a customer, as I was would have gone to another provider for my items. The girl on the till gave the impression that she definitely did not want to be there. She looked terrified when I offered cssh to pay for my items, after a considerable length of time she calculated my change, then she asked me to check if she had calculated correctly. Don't schools teach basic maths anymore? I taught my children about money issues as they were growing up, adequately for the age of the child. While they were in primary school they also taught the basics of dealing with money, they were then taught more extensively whilst they were studying during their time at secondary schools. Children of today do not use money, and could not tell you what the price of each item was, because they just flash there credit cards and off they go, as if money flows out of their credit cards, they must panic when the statement arrives, then they will just get another credit card to pay the first statement, it's a vicious circle."

"Popped into this store today as it was close to the Nottm Canal where I was walking This store is HUGE with an immense range of products for the home and at very reasonable prices. There is also a cafe. I bought a throw for my settee and very pleased with my purchase. The city tram passes Dunelm so the store is very accessible but also with large car park."