Asda St. Matthews Superstore

"Appalling and disgusting security staff with high aggression, low intelligence. To call them animals would be an insult to animals. Poorly trained and feral to say the least. No I did no steal anything. Reported the conduct to the duty manager Sandra, she was brain dead and silly. ie did not understand basic diplomacy and consumer service. Negative star"

"First time i have done ahopping online. On 10 itames just two was corrent. All the rest or chipper versior or completly diffetent. Was charger normaly for aome cheapers product. Also after tgat on my own i have to check and swap this products from shelf. Service so bad"

"Today we were attending a children's birthday party at Frankie And Lolas at Asda St. Matthews. We arrived just before 10:30 for a party starting at 10:30 (Frankie And Lolas opening time). A lady was waiting with her infant child asleep in their pushchair at the first floor entrance (Frankie And Lolas entrance), the doors still had the security shutters down. The lady spoke to a member of staff outside asking when the doors would open, The member of staff stated "sometimes now, sometimes 11 but the doors downstairs are open". The lady then rang Asda and they stated that they would open the door for her at 10:30. A different member of staff in a high vis jacket walked past the internal side of the shutter and stated he wouldn't open it until 11, another phone call took place where she was again assured that the doors would be opened for her and we saw the same gentleman walk past again and not open the doors. We spoke to another member of staff outside who just arrived for her shift, she told us the door won't open until 11, the lady mentioned the pushchair situation, She asked "Is the lift not working....again?", which it wasn't, the member of staff said the lady and infant in pushchair would have to walk down the car ramp (worrying) or carry the pushchair down the twisting flight of stairs (worrying). In the end we offered to help her carry her pushchair down the stairs but it should not have been necessary. The thing that makes the whole situation more irritating is that: Asda (ground floor) opens at 11:00 on Sundays but the doors open at 10:30. Frankie And Lolas (first floor) opens at 10:30 on Sundays but the doors open at 11:00. If the lift had been working and there was a safe way for her to get down to the ground floor then it wouldn't have been an issue. If she had been a disabled customer rather than a woman with a pushchair no one would have suggested her going down the car ramp. I am leaving this review on Asda's page as it felt store related rather than Frankie And Lolas issue. We had a really enjoyable time at Frankie And Lolas but the customer service for the woman with the pushchair really didn't put her welfare or the welfare of her child first."

"Mainly we go to look at the clothing section witch is a very good size and they have a good selection of kids clothing and school uniforms, also free parking helps but some time can be a bit of a nightmare to find a parking space."

"My review is based on the pharmacy only. I made a call today to query a prescription and was passed to 3 different people without being told or advised then shouted at by who I believe was the resident pharmacist. Very unprofessional. In the last few years this pharmacy has declined rapidly."