Bannatyne Health Club and Spa 80 Redland Road, Redland, Bristol BS6 6AG

"Had a lovely day BUT that was mainly due to it being with a friend I hadn't seen for a long time. Other than that - 2 of us were booked for a 10.30 Swedish massage, followed by 2 scalp and hand treatments. Friend travelled from London for this spa day. 20 minutes before statt of treatments, we got call (we were just parking) to say therapist hadn't turned up and treatments were all cancelled. We turned up to use facilities anyway and lady behind desk was very kind and apologetic, offered refund and use of spa for day, and complimentary lunch, so big kudos for that. Though it looked like many others were being cancelled also. Facilities - were OK- pool was all lanes so no relaxing in there, and the jacuzzi was cool but just warm enough for a 10 minute relax (though very noisy and a bit grotty around the edges). The sauna was more of a warm room, not very hot, but I enjoyed the steam room and the relaxation room was actually quite relaxing too. There are NO seats or places to relax pool side. Don't expect a relaxing spa lounger or anywhere to sit for a water or coffee poolside, it's more of a regular swimming pool attached to a gym without the extra features you may want on a "spa experience". The lunch was nice although it did seem it was the same person working behind the desk, in the cafe and perhaps even serving the food. There are signs about looking to employ spa therapists so it seems they are aware of their lack of staff for this, so it would be sensible to stop booking spa days for people and letting them down before getting some proper staff who can do their jobs sufficiently. Saying that, the lady running the show (Sophie?) Was doing a sterling job - I'd be surprised if she wasn't running the classes, cleaning the pool and toilets ans checking the parking too... All in all, we won't be going back for a spa day and won't be recommending others do either- we are expecting a refund and will be putting it towards a day elsewhere."

"I recently had the unfortunate experience of joining Bannatyne Gym and Health Club, and it has been nothing short of a disaster. The facilities are in dire need of maintenance and updating. The swimming pool is freezing, the jacuzzi is lukewarm at best, and the sauna isn't even hot enough to provide any therapeutic benefits. The general manager is condescending and arrogant. He seems to care more about making a sale than providing a good experience for the members. The gym equipment is outdated and often broken, and the gym itself is overcrowded and chaotic. It's difficult to even find a machine to use, let alone have a peaceful workout. To top it all off, despite the decline in quality, the prices have gone up. It's clear that Bannatyne Gym and Health Club is more interested in making a profit than providing a good service to their members. I have since switched to David Lloyd and have been much happier with my experience. The extra money I'm paying is worth it for the higher quality facilities and more attentive staff. I would not recommend Bannatyne Gym and Health Club to anyone."

"They have recently reduced the temperature in the sauna to around 70 degrees Celsius and despite many complaints from members, show no sign of returning it to normal. For reference, the David Lloyd sauna runs at around 90 degrees Celsius so they are essentially advertising a warm room as a sauna facility. Unacceptable for the amount of money they are charging."

"I've been a member here for over a year but have cancelled my membership as my direct debit was increased without warning. The membership costs are already too high for the facilities, which are pretty basic and feel too small for the number of people there (and I only go at off-peak times). I like the steam room but the sauna, jacuzzi and pool are never a consistent temperature - the pool is often too warm and the jacuzzi/sauna not warm enough. The beds in the relaxation room are sometimes heated, sometimes freezing cold. The air con in the gym is awful. The coffee they serve in the cafe is a letdown and the staff seem generally unhappy. It's a hit and miss experience and definitely not worth the price."