Wallace Ballymena

"Outstanding customer service, this is why I buy local. There was an issue with a pair of trousers and they completely went out of there way to rectify the issue. I can’t thank you enough for this."

"Poor customer service by Mrs Wallace herself! I bought a pair of size 7 school shoes for my daughter and was given a size 6 having been handed these by the assistant on the date of purchase. When this was picked up on by me at the start of the school term, I immediately contacted Wallace’s. I was told twice by Mrs Wallace that she didn’t believe me and that this “could never happen”. The fact that it did happen seemingly not being enough proof for her. After being treated like a liar in the shop, Mrs Wallace eventually swapped the shoes for me. At no point would Mrs Wallace make eye contact with me and treated me like appallingly during our interaction. Really disappointed as the staff are normally lovely, Mrs Wallace could do with acquiring some customer service skills though."

"Had issues with delivery but Davina was very helpful and I eventually received items ordered. Excellent customer service. Would definitely recommend store to others."

"Bought a pair of boots today at 16:00. I tried them on and they felt ok. Kids messing about so I thought I’d buy them and take them home and try them on with everyday socks. Bought the boots and paid. Headed home and put them on again. I decided they were too tight so I headed back to exchange or return them before 17:00 so less than an hour later. I bought a size 8 that were too tight. I tried a nine and there were very big. I asked for a refund to be told “shop policy is no refunds on everything” I try to buy local where I can but let’s be honest this policy isn’t looking after the ‘local’ or any customer for that. I can buy the same boots with no quibble returns online. TRY BEFORE YOU BUY!!! Definitely will not grace the door of Wallace’s again. Outdated non customer orientated policies which is embarrassing for staff and customers."

"Bought a suit a few months ago and was very pleased with the level of service I received. The assistant took the time to pick out a few suits based on the description of what I was looking for and even recommend the sizes I should be wearing. Unfortunately about 2½ months later the trousers started to come apart at a seem and then, a tear developed on the main fabric at the back pocket which I don't even use. I took them back, they sent them away to be reviewed, and within three days they rang to tell me there was a new pair waiting for me. Cannot ask for better service!"