The Garden Spa by L'Occitane Weston Road, Bath BA1 2XT

"Had some treatments here as part of a birthday present and I would highly recommend them also the staff were very friendly and helpful."

"Firstly, the positive. All the staff were very friendly and helpful The two course lunch was tasty and so was the wine One of the best facials I have ever had and the products and therapist was fantastic. The area in which the treatments are conducted and the relaxation room after were of a high standard, clean, lovely decor Sadly the bad…. The reality of the spa area did not live up to the pictures. Tired and in urgent need of some TLC. Debris on the floor of the main pool, mosaic tiles milling from the steam room and warm tepid water from the drinking machine do not make for a pleasant experience. The (I can only presume jacuzzi?) area of the pool with water jets only had one working and that one was on its last legs. Shame as it could be a good little spa area I ventured outside to the swimming pool as it was a warm summers day. Again far from the pictures I had seen on the website. All the furniture was covered up as if for winter and the pool looked like it hadn’t been cleaned in a week with leaves and insects all floating in the water and at the bottom Again a real shame as the grounds are lovely and I would have thought that during summer each day the area would be prepped ready for guests - especially for those rare summer days in England it actually isn’t raining! All in all some lovely parts but also some disappointing elements which surprised me."

"My massage was excellent. Therapist was great. The women’s locker rooms could use a refresh, as some of the lockers were not functioning. The staff was lovely, but they were very understaffed and there weren’t the usual amenities in the spa area that you would normally expect (water, tea, etc). A note: when booking, they fully charge you in advance of your appointment, which I find to be highly unusual (as this is not a normal practice in the US). It’s not a deposit, but a full charge. Just a note!"

"Verdict: Location great. Stunning villa. Food good. Pool small.. showers need some updating..cushions on loungers need new covers...looked *not* 5 star..The 'aromatic steam room' was aromatic, but not in a good way. The Occitaine body treatment was excellent, as was the therapist.The post treatment relaxation area lovely. The staff were all really helpful and professional. I think the best time to visit is probably in spring/summer when you can also enjoy the garden fully."