Riverside Restaurant & Bar

"Food was ok but nothing special, asked for a doggy bag only to be told they don't do containers. Restaurant did not appear too busy yet the waiting time was unacceptable. To top it off we were as good as shoed out of the place at closing time after being reminded 4 times that they are closing soon."

"Had dinner in here last nite, shown to our table and there was food on the floor, service was fine food was just ok, waited ages for our dinner plates to be taken away, asked for to calypso coffees, no tia maria in them and then they decided to charge 11.50 service charge, absolute joke, would i go again, not sure to be honest, better places aroynd to eat in"

"Horrible from start to finish service food not what you would expect from a restaurant inside a 4star hotel. They thought putting to open bottles into one and serving this is acceptable disgusting totally unacceptable never will be back"

"Overall disappointing. We were celebrating a 12th birthday (which we had stated online when booking). Lots of empty tables, not many in the restaurant. We waited 50minutes for food with 3 children. When we enquired about it after 45minutes we were told they had bumped it up the queue! They said they were short staffed, only 2 in the kitchen and they were under pressure. When the food came, 2 adults got first, then 2 children and the 3rd child was told it would be another 5minutes! The 3rd child had ordered pizza and chips. I had expected all food to arrive at the same time so we could eat together! My children had long finished their drink so I asked for a drink on the house. The manager arrived after another few minutes and said we could have a drink on the house as though it was his idea! The food was fine, although small enough portions. Mine was luke warm as i waited for my 3rd child's food to arrive. Dessert - the birthday girl got hers, only by default! The other desserts that were brought at the same time were incorrect. They had brought us the desserts that were intended for a different table. They told my daughter to hold on to her dessert and the rest would be out very soon. After waiting another 5 minutes we were told "sorry for the delay, as it is a birthday they are taking their time to make it a wee bit special!". The rest of desserts arrived another 5 minutes later, no more special than anyone else's!! 3rd child had ordered fruit salad. The apple in it was brown and soft and mushy. Rest of desserts were fine. We were asked if all was ok, I told the staff "no, its not ok, the apple in the fruit salad was brown, soft and mushy". It was taken away. A manager brought it back and asked what was wrong with the fruit salad? I told him the apple in it was brown, soft and mushy. He said "the chef says the fruit is fresh today and that it should be expected to have an odd bad apple in the middle of it, do you want another one?". We didn't. My husband paid the whole bill, we were not charged for the free drink. I was told by the manager that there were messages all over regarding short staff and basically it was suggested that we should have been ok with the delays. I didnt see any signs, that's not to say they weren't there. He told me that he had intended discounting the bill but it had already been paid before he got to us. He told me he had my room number (we were not staying in the hotel!), he asked if we were going to the bar for a drink (it was 9.05pm, we were not heading to a bar with children, it is not allowed anyway). We left disgruntled."