Papa Johns Pizza 7 Hyde Road, Paignton TQ4 5BW

"Tryed to place an order tonight in store told they where closed at 9. 15 pm very disappointed! Your loss going to domino's!"

"Worse pizzia we ever had bad all round service .Given a voucher but why would you use it if your food was crab. Burnt no topping"

"I had an issue with an online order duplicating, meaning I ended up paying twice and ended up with two orders. This poor review is not regarding the website as I can understand website bugs, but for the non existent Paignton store management. I rang the store to explain the situation and was informed that they assumed I had meant to order the same food twice and that I would be issued a refund, the only problem being that they couldn't issue card refunds from the Paignton store and it would have to be done from the Torquay store. I gave my card details to the man on the phone who said he would pass my card details onto the manager who would issue me a refund the next day. I rang up around 19:45 the next day to see if my refund had been processed but was told that isn't store policy and to get a refund I would have to email hq. I was given a non existent email address twice (separate occasions) over the phone. I was then told I would have to wait for the manager to call me back. It's now been over a week and I've not had a phone call. I've phones up 5 times in total and have been told the manager isn't in today but will definitely ring me back the next day which never happens. I've tried filling in an online complaint but the Paignton store isn't an option on the website, so I'm just stuck out of pocket. The amount of time I've wasted on this is an absolute joke. I recommend you avoid this establishment as customer service is absolutely non existent."

"So I placed an order on there app at 11am to be delivered on 5pm. At 5.20pm i gave them a call as there useless tracker claimed it was being checked at 4.40pm and hadn't changed in 40 minutes. The guy who answered the phone claimed it hadn't left the shop and was still on the hot rack due to no drivers. So not only did they have my order 6 hrs in advance, they didn't bother to call me to say it would be late!!! They obviously knew it was gonna be late. So no phone call, no apology and no discount on my next order. The pizza arrived at 5.40pm almost 1 hour since being cooked. Needless to say the cheese was stail as was clearly it wasn't fresh and it was almost cold. The delivery driver claimed they was busy but was a total lie as the guy on the phone admitted there was no drivers. Will I be going back? Nope!! My advice is save your money on the recently opened franchise and go to the normal high end pizza shop."