Connells Estate Agents Westbury On Trym

"Our buyer’s position (which Connells knew about from the start, but didn’t tell us) meant that there were significant delays, and it would have helped us a LOT had they explained it to us at the start. Furthermore, there was virtually no sales progression from Connells until we started piling the pressure on. All in all, it was an extremely stressful sale that took a long time (almost seven months in total from the date of us accepting the offer, despite there being no chain at either end), due in part to Connells not giving us all the relevant information, and to them being very relaxed when it came to progressing the sale. We did get it done though, finally. Would have given Connells one star, but have upped it to three stars as they did pull out the stops at the end and started being more helpful and communicative, which we appreciated. I certainly wouldn’t use them again though."

"Massive thanks to Connells for helping us to buy our first home. We didn't have a clue where to start when it came to buying a house, but Kim Law explained everything in such detail that it simply made the whole process so easy and quick, she was great with communication and kept us informed about everything along the way! Definitely Would recommend. thanks again!"

"A big thanks to Connells and more specially Kim for assisting us with our first buy. The whole experience was swift and stress free. Fast communication and the best help with providing and talking us through all the relevant documents, made the duration of our correspondence extremely easy! Thanks again."

"Save yourself any additional stress in what is an already stressful situation- moving house and chose any agent other than Connells Westbury on Trym. After a bad experience in 2010 (lack of communication, false information, delays in the chain etc) I was very reluctant to use this agency again for a move in 2022 however Jo came out and valued our property and was very likeable so against my better judgment we decided to instruct the branch. Initially all was ok but very clearly again we experienced the same issues as before in terms of lack of communication, having to chase for updates, the manager Ian was very dismissive and mainly focused on how short staffed the branch was so nothing was his fault. The chain was on the verge of breaking several times and in the end it was the fact that 3 parties in the chain communicated with each other and gave up with Connells was the only reason the sale completed. I would add in 2014 we sold with another local agent and had a far more positive experience. All the negative reviews about lack of communication and dismissive attitude and poor customer service are sadly spot on so this agency is best avoided if you want to minimize any additional stress related to a house move"

"Contrary to all the positive reviews on here, my elderly parents experience was anything but positive from start to finish. There were 2 cash buyers and 1 first time buyer with a mortgage in place in this simple chain but due to the total incompetence of the solicitors Connells recommended they use, the whole saga took nearly 5 months to complete. Connells response to all parties was that it was no fault of theirs and that they washed their hands of the whole situation. I would suggest that you use your own solicitors if you decided to buy or sell with them. Also Connells you should look for the definition of customer service because your staff definitely do not display any of the attributes you would associate with this. Lastly I would suggest that you investigate your relationship with Talbots solicitors as the service they provide to your customers is appalling. This is not a review of sour grapes but an account of our experience. If I ever chose to move house the Connells would be the last estate agency I would use"