Nuffield Health Chigwell Fitness & Wellbeing Gym Abridge Road, Chigwell IG7 6BX

"This place is clean staff are nice and helpful. The facilities are good, the classes are also good. I don't really have much to complain about. The only suggestions I have and hence the 4 and not 5 stars is that the showers should have detachable shower heads for several reasons including avoiding getting once hair wet which can't always be fully protected by a shower cap, and reaching those difficult to reach areas if you know what I mean. It would also be nice and certainly more helpful to parents if the children classes went beyond 1 pm at weekends and later than 6 pm on weekdays, especially when they are out of school, as I will give parents more flexibility around their workout knowing that the children are suitably occupied."

"Staff are nice but this is one of the worst managed gyms I’ve ever seen. Cold and overcrowded sauna, lockers have been broken for a year, no jacuzzi, smelly and dirty locker room, over capacity gym. Honestly save your money this is not a premium gym anymore"

"5 minutes before leaving a customer came in to use the shower facilities. the lady on the counter told him they are closing so she won't let him in. He started debating with her about this as the gym was still open. He said something like 'i just want to use the shower really quickly'. the lady on the counter responded 'i don't care what you want'. There was then 2 other members of staff all telling him to leave. This is a paying customer. Perhaps he wanted to use the shower becuase his shower at home wasn't working? I felt like there wasn't any sympathy for this person. Also to respond in that way is very unprofessional. if i was that man, i would have asked to raise a complaint immediately and not left the premises until given details on how to complain. The customer service needs some work. The gym itself is decent but the steam room tends to be out of service every few months."

"Definitely in need of some serious TLC compared to the Central London Nuffield Health clubs that I often use. This one is really badly managed, the machines are always broken, takes weeks to get them fixed (See photos from yesterday alone) always really dirty, dusty and most certainly outdated!!"

"This is a well equipped gym with spin room, room where typically yoga takes place and studio room for HIIT and group classes. Swimming pools, one out door one too for summer, jacuzzi, steam room sauna. There are plenty of equipment with expected free weights and machines. Many types of machines too. Functional training area is great. There is space for stretching and doing non intense training. As gyms go this is great. The PTs here are brilliant with many available to suit. One criticism or two. The place needs a revamp. Feels aged. Equipment can certainly need updating or better upkeep. Spin room gets used a lot and is very popular however many bikes for connected classes do not work or unreliable. Almost all class instructors complain about technology failing. There is a coffee shop too."