Virgin Active

"Lovely location and facilities. However if you have inquiry or need something from staff I can count a few that can be helpful, and mostly polite! Bets customer service while you sign up but Worse customer service once you are a member. It is supposed to be a family club but the Junior services have been without a proper manager for months and no one to give you answers of anything. I love my sons swimming coach and that is the only reason I still have him in that gym. They should improve their customer service"

"I am member of the virgin active in Twickenham and just wanted to thank the staff for being so helpful and professional especially Daniel at reception and also the lady life guard by the pool. Excellent experience and enjoyable every visit."

"Potential to be a great club, prices are creeping up but the basic services aren't reflected in this. - Steam room has been broken for ages - No towels on a few occasions - Lovely barre studio that hasn't seen a barre class in years. - Temp Car park flooded and dark in winter, not in Virgin's control but what we pay should reflect that."

"This gym has infallibly dropped its standards in the last month to cosmic proportions. The steam room has been closed for 3 weeks because a bit of plaster has deposited from the ceiling, what happened to utilising staff and getting a bit of bostik from the local homebase. A simple job that can be done in 5 minutes, a chimp from London zoo could achieve such a mundane task!!! This is irrefutable and I am astonishingly dismayed this hasn't been resolved when us members pay such a handsome sum demonstrating our custom is not valued!!!! Disappointing!!!"

"If you’re thinking of joining a gym this year I cannot recommend Virgin Active Twickenham enough! I absolutely love this gym! All the staff are super lovely and welcoming, always saying hello and checking in to see if I need any help! Josh in particular was super helpful when it came to setting up my membership! If you are hesitant about signing up, do enquire with him about a tour as that’s what really sold it for me! It may be a bit more expensive than other gym chains but it is 100% worth paying the extra money!! The gym is a great size and the variety of equipment and fitness classes means I can do something different every day of the week should I want to! Chloe, my wonderful PT, even makes working out at 7am enjoyable!! The fact the gym has a (dance) studio and spa is also a huge bonus for me. Lastly, I have always felt super safe when working out here, I’ve very rarely had any problems with men (or other women) pestering me/staring etc (which was a real problem at my last club). If there ever has been an issue the staff have always been absolutely great at dealing with the situation so I can feel comfortable whilst working out!"