Advanced Appliance Care Ltd

"Would not recommend using this company. we’ve just waited a month for them to repair our dishwasher after they ‘forgot’ to order the part needed. The engineer himself was very nice and professional. The assessment of our machine and fitting of the new part probably only took half an hour in total, ridiculous that we had to wait so long for them to complete such a quick job. Will not be using again."

"Amazing service, knowledgeable and professional engineer who went totally above and beyond to sort our heat pump dryer out"

"Bosch Fridge Freezer: experienced temperature problems with Fridge compartment. Covered on Warranty from John Lewis. AAC were contacted and engineer attended. Quickly identified problem (faulty temperature flap). Part ordered and engineer attended (rang in advance to give arrival time) and fitted in 15 minutes. All now working correctly"

"I had repairs undertaken by Chris, one of their engineers. He successfully fixed both my washing machine and dishwasher. I was so impressed by how professional and polite he was. Nothing was too much trouble, he was absolutely brilliant. I would 100% recommend Advanced Appliance Care Ltd. based on my experience of them today. Thank you very much for such an outstanding level of service."

"Due to my oven breaking whilst still under it's year warranty, I was advised by the shop from which I bought it that I would need to go via the manufacturer to get it fixed (understandable). I called and when someone eventually answered the call, they offered me a date for the engineer to visit in a weeks time (they offered me that visit when I expressed that waiting another 10 days was not appropriate - and seemed as if by magic to find a sooner date in their system). The engineer who visited did not have the appropriate parts to fix the oven and before they left, they further broke a knob on the oven that prior their visit was not broken! Before leaving, he advised that he would report the parts needed to the office, who would call me by the end of the day to rebook another visit. That call never came, so today (2 days after original visit from engineer) I rang the manufacturer yet again and was advised someone can visit in just under 2 weeks time. When I stated that I was unhappy with that, the call handler feigned finding a sooner appointment (still over 7 days) and asked if I would prefer that. What is even more annoying than few available appointments is the implausible marketing approach where the company seems to think that if they lie about appointment availability, you will be more pleased when the offer you something sooner than their first suggestion. Entirely disappointing and extremely bad customer service. IN RESPONSE: Thank you for responding to my review. The engineer said to me that he wasn't sure if the knob on the cooker was broken before (I advised him that it wasn't otherwise I would have reported that) and he did not replace it with another, he left it on the kitchen surface. He did note that another knob on the cooker is loose and would likely need to be replaced, but it seems that this has not been noted by the office or himself when recording the visit. There was no 'confusion' with appointment dates - the call-handler used identical phrasing to the first time I spoke with someone in the office which was along the lines of 'This is the next available appointment... Oh wait - you're in XXX area aren't you? I can offer you this instead.' Perhaps it was completely coincidental but as a customer without an oven for almost a month, you can imagine I am sure how frustrating that was to hear yet again."