Away Resorts 200 Maylands Avenue, Hemel Hempstead Industrial Estate, Hemel Hempstead HP2 7TG

"I agree with all the reviews regarding customer service, very rude !! During our stay at Mill Rythe a drone appeared just feet away from where we were staying. Also filming by a TV crew was taking place. When I contacted reception I was told it was part of my terms and conditions to agree to a drone and filming. This is totally inaccurate. Terms and conditions at Away Resorts quick clearly states drones are not permitted. Filming only by prior agreement. We left on the Sunday, filming still active so ruined our holiday. Also as an addendum, shouldn't all mattresses have mattress covers on them ??? Ugh !!!!"

"We have today returned home a day early from Cleethorpes resort. It was a beautiful caravan, spotlessly clean and contained a lovely goodiebag for my dog and a kitchen container with dish cloth, sponge, rubbish bag etc. We decided to come home early because the caravan was so cold and damp. The heating was off when we arrived so we immediately turned on all room heaters hoping to get warm, (didn't happen after 3 days.) We were unable to have a decent shower because the hot water was only tepid, and when we got into bed on the first night the bed was really damp. I complained on leaving and was told very rudely that we should have told them earlier. We thought it would warm up so didn't complain so won't be returning."

"Away Resort's after sales care is lacking somewhat. We complained about the substandard maintenance level of our caravan and the park itself, which we felt devalued the whole holiday for us. Away Resorts messed us around at first by sending us down the wrong route to file a complaint, which aggravated us even more! But finally after contacting the correct department and arguing our case, we were only offered 20% off of another holiday with them! After our experience we would not risk another holiday with them seeing as there is obviously very little concern on their part regarding the various parks that operate more under their own esteem, leaving the customer blowing in the wind as far as knowing who is responsible for delivering the standards that they claim to! I am not saying that everything was bad, we felt that if were not for the issues we came across, it would have been an enjoyable holiday, but beware the after sales care if things don't match up!! Below is a more detailed account of what was wrong with our holiday if you would like an example of what could be instore? Within the first two days we arrived at Whitecliff Bay, we notified the manager and the maintenance team of: 1. Ants inside the cabin 2. The lock on our 3 year old daughter's bedroom window being loose and compromising her safety 3. The TV/DVD player not working (at all) The ant problem had been remedied promptly, which we were fine with but we also noted that the floor both inside and on the balcony were very dirty making our feet all black. So we mopped inside and out on the second day. We also at this time noted that the crockery was not clean, so we had to wash everything before using it. By the 3rd day after we had repeatedly seen and queried the maintenance staff (on probably 4 occasions) about the window lock and TV. We were still no further along. We then noticed that the microwave did not work (at all). This was presently replaced, so we were thankful but getting a little unenthused! We also enquired about the lock and TV again, with no satisfaction. Then on the 4th day we realised that the toaster did not work (at all). I then decided to visit the manager again, and relay our dissatisfaction thus far and outlined all that had happened. She was not particularly accommodating, saying that we have left it a bit late now for them to do anything about it, as she had no knowledge of most of it! We presumed that after the initial contact and all the subsequent contact with the maintenance staff, she was being kept in the loop. She also said that they rely on the customers to notify them of issues with the accommodation and so could not have done anything until we had complained. This is nonsense, I myself work in maintenance for an events organisation that provides accommodation, and we continuously check everything before guests arrive in order to avoid these issues. I would also suggest that this had not been done for some time regarding our caravan. There is also of course the issue with the outdoor pool that was out of commission and a real eyesore during our say. Now we expect the odd teething problem, but all of these amounted together to a holiday worth considerably less than what we paid for it, and drastically reduced our enjoyment of the whole event!"

"Amazing bang spanking new caravan the best we’ve ever stayed in, so much so I couldn’t believe it was a static. We were in a dog friendly and our other guests in a dog free and theirs was even nicer! The dogs even got their own welcome pack which was a lovely touch. We were on the newer side of the park across the road but still only a short walk from the main hub. Standard park facilities and entertainment with the added outdoor cinema and entertainment area and a short walk to a great beach (particularly if you catch the tide out!). Friendly, helpful staff and security. Would definitely visit again."

"Stayed at Barmouth Bay Resort for 10 days in a top of the range accommodation, indulgent! The price was quite high, obviously taking advantage of the Covid situation. Had all the mod cons Living Area spacious Bedrooms slightly tight but probably part of the attraction for the kids. The whole area is beautiful and worth discovering. The only niggle was the FREE WIFI is useless and you had to pay for faster speed, so if you want to do some online work and who wouldn't these days!, be prepared and arrange for alternative solutions in the house."