Ernest Jones
Royal Tunbridge Wells, Kent, United Kingdom
About Ernest Jones
Ernest Jones is a premier jewelry store located in the bustling town of Tunbridge Wells, United Kingdom. As one of the most popular establishments in Royal Victoria Place, we offer an unrivaled collection of stunning jewelry pieces, including engagement rings, wedding bands, and precious gemstones.
Our focus on quality and craftsmanship sets us apart from other stores in the area. We source all of our materials responsibly and have forged relationships with some of the world's most renowned jewelers, ensuring that every piece we offer is of the highest quality. From time-honored classics to contemporary designs, our extensive selection caters to all tastes and occasion, for both men and women.
Our knowledgeable staff is dedicated to helping customers find the perfect piece of jewelry for every occasion, from wedding rings to special gifts, and everything in between. At Ernest Jones, we understand that purchasing jewelry is an investment and we take the time to educate our customers on the materials, quality, and value of each piece.
Conveniently located in Royal Victoria Place in the heart of Tunbridge Wells, our store is a popular attraction for both tourists and locals alike. Our sleek and modern showroom boasts an inviting and comfortable atmosphere, where you can browse our collection at your leisure or receive expert advice from one of our knowledgeable staff.
Whether you are looking for a timeless piece to treasure for a lifetime or want to surprise someone special with a unique gift, at Ernest Jones, we strive to make every experience exceptional. We invite you to visit our store and discover the beauty of our jewelry collection today!
Photos of Ernest Jones
Unit 243, Royal Victoria Place, Tunbridge Wells TN1 2SS, United Kingdom
Opening hours of Ernest Jones
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
11:00 - 16:00
Reviews of Ernest Jones
"I went to pick up a watch which I had orders online. The lady in the shop is lovely but she is TOTALLY NOT TRAINED to change links on the watch. To remove some links in the watch wrist band, she took the watch into the small room for 10 minutes each time (twice) - I was already suspicious as professionals do it in front of you in two seconds. When I later took the watch to a watch repair person to adjust the writs band length again, I was told the rods in the links were all crooked and “did you attempt to do this yourself??!! [laughter]” Please, EJ, train your staff or make sure those aren’t qualified to deal with watches admit so"
"I never really have cause to go into jewelry shops (I don't really wear any) but I found a watch online that I knew Ernest Jones might be able to get in stock. I wanted to buy it in store, as the only way to keep shops open is for people to actually go in them, but only if they could get the watch and match the price. Oddly, not only was I helped by another Gemma (but a Jemma!) she was lovely and wonderfully helpful. She called another store that carried the watch, organised a price match and had it delivered to that store, so I wouldn't have to go too far to get it. There was the option of having it delivered to my home, but I preferred to pop back into the shop. Everything was made so easy, it was all organised for me and with total cheerfulness, nothing forced or false. There was another lady working there, but although we didn't speak, she was very smiley, despite it being first thing in the morning! The store was tidy, clean and organised, with just a little too much wear on the carpet to age the shop, but shop carpets are always the first victim to wear and tear! Jemma was an absolute delight and I'm genuinely happy to go back in and collect my new watch. Admittedly I'm more excited for the watch, but it's really pretty! I really cannot stress enough how friendly Jemma was, with no hint of annoyance at my weird questions or overly chatty behaviour (I'm a Sunflower person and had only taken my medication about an hour before, which takes a couple of hours to get me to 'normal' person level!) She was fabulous and a true benefit to the company."
"Bought my partner rose gold earrings for xmas. They lost there colour within a matter of months. I took them back for exchange and we recieved yellow gold. The supervisor was reluctant to help and was very rude. I have taken my business elsewhere. I would suggest that your invest in some staff training days."
"Just received back my wedding band after being sent off for repairs and re-plating. Was quoted much less than other Jewellers so I was sceptical, however my ring arrived back sooner than anticipated and looks brand new. Considering I've worn it for 20 years I'm over the moon. Staff were extremely helpful and reassuring."
"The customer service I received in the Tunbridge Wells store was excellent. The staff were polite, and extremely knowledgeable. My purchase arrived so promptly, too! I look forward to visiting again very soon... thank you!"
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