Ernest Jones

"One of my worst experience in terms of shopping and customer service. Given a female item istead of what l chose for my boyfriend.. Guess the surprise when is time to open Xmas presents.. At the store l was literally surrounded like l was the guilty one by some kind of supervisor or if you want to call like that. I left the shop almost in tears as l was kind of arrassed even when l asked for a copy of my receipt. Same story with the gm that didn't carry any kind of action towards these people. No empathy, no simpathy, just people standing around and not careful about their customers. Definetly never come back anymore, even from far, total unprofessional staff"

"DO NOT BUY NOTHING HERE. My boyfriend proposed me less that a month ago with one of theirs rings. Quite expensive. On top of that he had to pay for a guaranty which included any damaged. I didn’t wear the ring while cooking, showering, sleeping or doing any other chores. In less then a month the ring is very scratched. Today I went to ask if there is something they can do about it, and the lady( sale assistant or manager) told me that is normal to be scratched. She was talking with me with a very superior attitude and told me that the warranty doesn’t cover if I wore it( mind blowing) and that I should know if I wear something is going to get scratched. Their jewelry not quality but the service is horrendous. Made my feel horrible just for asking a simple question."

"Extremely disappointed with the customer service in this shop. Bought a ring and told the resizing was free. The ring came out smaller in the first place but I had no rush to resize it as I Was not made aware it had to be within 30 days. Why would have I waited otherwise? I came back to the shop to be told very rudely by the sale assistant that there was no way they had not told me about the 30 days and I had to pay for it. Extremely disappointed. Jewellery are expected to bring you joy and your shop absolutely fail it."

"DONT GO HERE, INCOMPETENT STAFF, TERRIBLE MANAGEMENT, AWFUL CUSTOMER SERVICE. Second time putting a chain in for repair in a year, the first time we wasn’t contacted when it arrived and was told an email was sent and we were called going by their ‘notes’ when we did receive the chain it felt like a completely different chain, very thin and weak we were told it was because it was polished. The chain broke again (no surprise as it felt like a primark chain at this point) and when we handed it in we were told it would be under the warranty as it had been a year, it has now been two months since handing in the chain for repair we called last week and was told it would be arriving in a week we called again this week and was told by the manager that was not the case and they had contacted us in august going by their ‘notes’ as they had to confirm the colour of the chain and that we would need to pay as the warranty doesn’t cover the damage (Fake warranty clearly) It is now going to be another month for our repair. The manager pushed the blame on ourselves and said we didn’t give an email (which we did as we had an issue with the first repair and asked them to make sure they had phone and email to contact us) she then blames ‘new members of staff’ not being trained which in customer service is the biggest lie. When we asked about the complaints procedure she told us we have a customer service line but it will come back to her so there’s nothing she can do in terms of our complaint."

"Surprised to see such a nice outlet having less than a 4 in the ratings. As a watch enthusiast, I had visited this place twice and clearly mentioned them that I casually visited to browse. The entire team was more than happy to welcome me and allow me to try various watches. They have good knowledge about their collection and are very friendly. Wish that I'd be a customer for this outlet one day."