Chisholm Hunter

"Absolutely disgusting the way they work! I suffer with bi polar purchased a 5450£ watch called back less than 24 hours later and was told I wasn’t allowed a refund even tho the watch had stopped working! Called back next day was told Rolex watches do tend to stop. Called back the next day and was told to bring watch in shop would need 48 hour testing called back 48 hours ago nothing wrong with watch so I come in and when I was at the shop the manager said for safe of mind I want to give watch to repairs man 3 days later watch had something wrong with it! DO NOT BUY HERE Made to think I bought from second hand shop and anything couple go right, £5450 is not second hand money for a 1979 Rolex watch."

"Hi there, my name is Caroline Maskew and I just wanted to say that all the staff at your Kingston Store have been amazing. I brought two rings from the store with my late father’s inheritance and my whole experience was fantastic from start to finish. All the staff are so informative, helpful and very professional. I highly recommend visiting the store and also looking at their wonderful jewellery. I absolutely love my rings and will treasure them forever."

"Purchased a Tudor Royal from Chisholm Hunter in the bentall centre and customer service was excellent. Really well looked after from start to finish. Gemma Jack and Victoria were very knowledgable and happy to help."

"Victoria was fabulous. Her knowledge was incredible, and her friendly manner made the whole experience a joy. Alma and Jack were an excellent back up team to keep the atmosphere relaxed and friendly. Thank you. !!!"

"Came in to collect my engagement and wedding ring that I had serviced. Terrible customer service. I was initially refused my rings, unless I have a photo ID to show, which was not mentioned when i received the phone call. " Lovely" sales assistant then said this is to prevent theft, that I could be anyone and trying my luck here!!! All 3 of them were not interested that I can confirm all account details, the rings specification and what service I ordered and paid for. Luckily, as I recently travelled, I had a photo of my ID on my phone, that they eventually accepted. Horrible way you let your staff treat customers. Never this kind of customer service before. I will make sure I take my business elsewhere and make sure I spread the word!"