The Groom Room Filton

"Just had a ridiculous conversation with a member of staff at pets at home filton (not the groom room). Entered the shop to buy 2 rabbits, enquired about the 2 together and was told they had already been sold, fair enough, asked about the rabbit that had been left on its OWN and was told I can't have just 1 rabbit on its own, I asked if I could buy this 1 as it is just stuck in the shop on its own, but would be loved and looked after by my children at home and come back for another when they have more, I was told no they can't be on their OWN. My son, understandingly disappointed said, "can I have the 2 guinea pigs instead, I love them too", only for the member of staff to say to an 8 year old child, "no not now, it seems a bit spontaneous, you came in for a rabbit". He's an 8 year old kid, doesn't matter what he leaves that shop with, he would love it, when he went in there he wanted either a rabbit or guinea pig, but saw the rabbits first. What an A-hole."

"I took my dog Nala there as we found out that her usual groomer has lived over to the Filton store. Nala was happy to see her groomer Emily again. As always Emily does an excellent job with Nala and I couldn’t be happier that she took the time to call me to let me know that she was moving over to the store in Filton. There’s not enough words to describe how amazing she is with Nala and what a great job she does every single time."

"There grooms are expensive and not as good quality as other groomers I've taken my dog to. Last appointment I booked they cancelled at 4:55 the day before. This was an appointment I'd had for over two weeks and was due to go on holiday 2 days after and couldn't find a place that could fit my dog in before I went away."

"Took my yorkie poo for his first cut at the groom room. Phoned in advance to confirm time and price, was advised it would be £40 and a 2 hour appointment. When I dropped my puppy off they told me they didn't have enough time to cut him which I wasn't happy about. When my partner collected him they changed the story and told him that he was never booked in for a cut. My dog came out very scared after his visit and we will never return to the store."