Pennings

"I had the van repaired here and I can say that the guys at Pennings did a great job. They did even more and better than I expected in an extraordinary time. I will continue to recommend this place. Thank you"

"I was recently in a bumper bash and my insurance recommended Pennings in Watford. The repair was a quick turnaround, only problem is that the repair gave my car serious leaks in the boot, and back seats were drenched in water. I contacted them again and they told me to come in as soon as possible, they replaced a airvent that they assumed was the problem. As soon as I got the car back I noticed the back seats getting wet again and it's been back at Pennings for almost two weeks now, at this point it seems they have no clue what they're doing and I have no clue when I'm getting my car back. They're always telling me that it won't be long and I'll have my car back before Christmas, but I'm not sure if that is this year or next. With water running onto the seats twice, they should be replacing them, not just letting them dry. They have also got my insurance involved to try and avoid having to foot the bill themselves. Useless workmanship & customer service!"

"Totally dreadful customer service. After waiting three months for a bumper to be replaced they finally took the car in. The four day repair took three weeks, they did not have the parts, then had the wrong parts delivered. They never once phoned me to explain what was happening. Total indifference for their customer service team and a manager who is clearly indifferent. Will never use again and I am not the first reviewer to mention their terrible customer service and I doubt if I will be the last. I would avoid them if I were you and find a competent company instead."

"This was my first experience with Pennings as after a recent accident, they were selected by my insurer for the repair. It's not great when your car gets pranged so it really nice to deal with such friendly folks. Nothing was too much trouble when I needed my car picking up and a courtesy car brought to me a couple of weeks later after I returned from holiday. They even stayed a little after closing time to allow me to collect at my convenience, which I really appreciated. I had regular calls with updates once work had started and the final result was great, my car looks as good as new (and it's some way from it!). Thanks Gary, Megan and the team."

"They have been straight. I needed an urgent repair because I had a travel that I could not postpone (and I had to do it with my car). They checked the damage and did all assessments in a very professional way (I don’t see so very often, especially among youngsters). Next day they called me and reported their estimated timeframe to get the spares delivered, not promising the Moon. Advisable business."