Elmbridge Heating & Plumbing

"Have used EP&H a number of times since moving into our home a couple of years ago. I most recently called them after my hot water had stopped working. A friendly and professional engineer attended promptly the next morning and got the issue diagnoses and fixed within an hour or so. A great reliable service which is very important. I’m not sure why they seem to have poor reviews? The only drawback I can identify is they do seem a little more expensive than other local tradesmen."

"We had a leak under our kitchen floor and were let down by British Gas on the day they were due to come in to repair. I called Elmbridge quite desperate and upset not knowing how big the leak was, where exactly it was and what to do to resolve, considering that we have a brand new kitchen and new floors etc. Steven was in the area and arrived soon after to assess, he was very reassuring and informative. He assured me that they are very experienced with these situations and my lovely new kitchen would be fine. I immediately felt at ease! He booked in the work for the very next day. Ian arrived on time and worked tirelessly to find and resolve the problem. Very pleased with all my interactions with Elmbridge Heating and Plumbing from my first call with Debbie who got someone to come round quickly, through to our problem been resolved the very next day."

"Very happy with the service I received. The call out was initially for a radiator valve but during the visit, I asked about another problem that we had and that was diagnosed quickly and the replacement for that (expansion chamber) also fast and efficient at a good price too. Everything is working very smoothly now. Thanks to Dan and Steve for being such a safe pair of hands on this. Very professional and responsive."

"We have used this company for about 9 years since moving to Surrey and they’ve generally been okay for boiler services and minor repairs. However we wish we had researched more thoroughly when we needed the boiler replacing as they have not been good when things went wrong a few months later. We had never dealt with the owner previously and unlike his staff he is rude and argumentative. And when we had a visit from Worcester Bosch the engineer left us with a statement the the boiler was not fitted to current standards. Our quotation for the new boiler also included an eight year warranty but they have only given us seven and are now ignoring our emails. We will use a different company in future."

"AVOID. After paying for something to be looked at, was quoted an absurd amount for a shower pump to be replaced, when I asked for a cost breakdown no information could be given as to how this was calculated and was spoken to in a rude manner. Very quickly found another company to do for £275 cheaper with a clear breakdown. Have heard similar stories from neighbors Edit: this was last year, decided to review after hearing similar stories from neighbors. In no way exaggerated or ‘malicious’"