Argos Hinckley (Inside Sainsbury's)

"Jasmine was fantastic and helped us out loads"

"The item I wanted wasn’t available at my local Argos so I ordered it to Hinckley. The lady that served me was pleasant and served me really quickly. There was also a man that worked there that had found one of those McDonald’s monopoly millions tickets for a free double cheese burger. He said that he doesn’t go to McDonald’s and offered me the ticket. I know it’s not a big deal and a cheese burger doesn’t cost too much but after a terrible day at work myself, the gesture from this staff member was hugely appreciated. Thank you for putting a smile on my face after a difficult day."

"Unhelpful staff managed by a patronising and rude manager who has his own rules about returns despite checking with customer service online! Why a company would employ such incompetent managers who are very efficient at driving sales to the competition is Unfathomable!! I took my money to Curry's and had a very pleasant experience. Will finish payment on big purchase taken on Argos card and won't be shopping there again!!"

"Avoid. Very rude staff. I ordered a product online and received a message telling me my order was ready at the Hinkley store. It told me to go straight to the till labelled online order collection. When I got there, I saw someone being served at that till, so I queued behind and waited my turn. The customer left so I stepped forward. The girl on the till went off, walked past me a few times, ignored me and didn't comeback. I asked the manager if he could serve me as he had just served the person who came after me. He told me off for not waiting outside. He said he would serve me this time but next time would make me go outside. I told him that I was following the instruction and he replied, I know it says it up on the screen but its wrong. Then he was extremely cold. I left with such a bad experience and will no longer use Argos. Their attitude will help to end their high street presence."

"Rude staff led by an even ruder manager (Matt). Very unprofessional in their manner, completely useless at their roles. Uninformed on products details and unwilling to offer any kind of customer service other than “have you sent a message online in the Q&A section?” So let me get this straight, I visit the shop to ask for help on a product and instead I’m instructed to ask for help online? Really? Funny thing is, I had done that already and got no reply after two days. Knowledge of products = 0 Willingness to help = 0 Customer service skills = 0"