Penarth Leisure Centre Andrew Road, Cogan, Penarth CF64 2NS

"Showers are like warm and they smell. Plenty of grime on the tiles and floor whitch is rank. Also get strikes for no reason and fed up of telling staff to clear them. Quick enough taking money from your account but half the experience is unpleasant. If it carrys on I will be revoking my membership. One other thing to mention there's underage kids using facility's like the healthsuite. You mention to staff and they wave it off. Wonder what trading standards will think of this"

"Pool water is actually warm which is nice. The health sweat is nice could do with a little update but nice enough. Only down side make sure you have money for lockers and the front desk is cashless. Staff are friendly as well"

"Badminton courts have lighting than can be cause shuttlecock to be "lost", otherwise the facilities are good."

"I've been treated appalingly by this leisure center. My direct debit failed last year. There was a debt. I wanted to pay the 28 pound debt and re join. I was told that the debt would be written off seen as though I was re joining. There was a problem with the tablet and it wouldn't allow the debt to be written off or let me pay it either. So the staff member asked if I have another email address. I used that one to re join. Months go by and I pay for some pt sessions. I became unwell. And my direct debit failed. I asked if I could use the payment for the pt sessions to be used for the unpaid direct debit. But 2 weeks later, I had a £40 admin charge applied. I paid the admin charge, I also paid the failed direct debit. Now though, I can't have either a refund or use my pt sessions that I paid for because there is outstanding debt on another account. They are basically calling me a liar, saying that the staff member wouldn't offer this. Ok. So now I ask, can I have the refund minus the 28 pounds? Now it's a no, because you've asked for it to be used to clear the debt. But you didn't do that did you, leisure center??? Because if you had, I wouldn't have had an admin charge would I???? They refuse to speak to me on the phone, despite me repeatedly asking for a call back, refuse to escalate to a manager. I would just like to talk to someone and get my money back, emailing back and forth doesn't work!!! They are a waste of time and effort. The service is disgusting and they must do better!!!"

"Local leisure facility with ample parking. Changing rooms have recently been refurbished. Nice health suite."