Soar Valley Leisure Centre Kingfisher Road, Mountsorrel, Loughborough LE12 7FG

"Booked a family swim online for 1.30pm for me, my husband and 2 boys (2yr old and a 5 month old) and when we got in the pool it was freezing. Everyone else who proceeded to get in said the same thing, some kids even avoiding wanting to go in because of it. We got out earlier because we could see our boys were not enjoying it as much as they do in their lessons at a different location (due to the temperature) and when we got to the changing rooms, staff were cleaning the side that had all the big family changing rooms and the only rooms with a changing table for little ones. When booking we noticed that it was the only family swim available on a Sunday, why did the staff decide to clean the family rooms during the only family swim session. We had a tiny room for all 4 of us and balancing baby on those thin benches felt unsafe. I went to complain to the front desk afterwards (politely of course) about the temperature in which they had different excuses within seconds, first it was because the temperature outside (13°c) affects the pool and takes a while to warm up and then it was because they had a power outage last night so it's taking a while to heat up. Then I said why did the staff decide to clean the only family changing rooms during the only family swim, the answer apparently being, it has to be scheduled at some point in the day and this was the time they decided to do it. No sorry or they will pass the message to someone or consider next time to do it during a lane swim, it was obvious that I had made a good point because why then, Why not before the family swim or after? And the temperature maybe if there is an issue with it, could you send a heads up message on the app that you book on or something? Disappointed."

"The showers have been cold since before Christmas. To add insult to this, they have increased the price of the swim school. The changing rooms stink, toilets stink. I am struggling to see where they have spent the alleged 1 million pound investment. £47.30 for a gym membership is laughable for the facilties on offer. For less than that, you can go to a premium facility, which is clean and has access to sauna, jacuzzi, steam room and a comprehensive schedule of classes. Don't waste your money."

"Great gym. The staff are friendly and make you feel welcome. Also, the facilities are very clean. It's just a shame the showers upstairs (next to the gym/exercise class), have been broken for a while. Some lockers take £1 coins (changing rooms next to the swimming pool, ground floor) and the ones upstairs need padlocks. Parking is free and a good size, never had a problem parking."

"Called to re arrange swimming lessons for my 2 children. I spoke with Ellen on reception who was very helpful and was able to get both girls in at consecutive times on the same day. Thank you Ellen"

"I am on an ongoing tarrif. I go there's nearly every day. One star for the staff who are lovely and friendly. One star for the new gym which is excellent. Areas for improvement: 1. It would be nice to have locks on the ladies' toilets which were not broken 2. It would be nice to have warm, not freezing cold showers."