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"Absolutely appalling service! After constant chasing to get the two rings my mum brought from them 5 weeks ago which had to be resized, they eventually appeared once we told them we wanted a refund! Was told that as mum had to have them resized she couldn’t have a refund, which, that’s fine, as she would now have the rings she brought and paid for at the time! We went to pick them up for her only to be told that there was an additional charge of £50 for having them resized! Absolutely disgusting! There was no mention of this at the time she brought them, nothing on the receipt to say that there would be this fee. They said that they gave my mum a discount on the rings which meant they had to charge the £50 fee and that we couldn’t take the rings unless it was paid! Will NEVER buy anything from this shop ever again and would advise anyone thinking of doing so….go somewhere else!"

"For any jewellery requirements, please go elsewhere. Gave them an item for repair and it took over 6 weeks to get it returned, plus the repair was of poor quality. Disinterested staff who cannot communicate or chase. We were just glad to get the ring back. 0 stars would be more appropriate."

"Took 6 weeks to return an item left with them for a quick repair! They did not answer the phone when I tried to contact them over a period of 2 weeks and 23 phone calls! I had to call the wine merchant next door to let me know when they were actually open, as when I tried to physically go and ask what was happening they had their shutters down and were closed, despite saying they were open on line! I would never recommend this Jewellers and will not return."

"I dropped my wedding ring and engagement ring off on Saturday 15th May 2021 to be resized before our wedding in July. I was told 2 weeks for resizing - I called two and a half weeks later as I hadn’t heard anything to be told that the rings aren’t being resized due to it be a lot of work and hassle. I had no phone call being advised of this and only found out due to me ringing and chasing. I asked when I could collect my rings to be informed that they weren’t actually back at the shop yet and I’d have to wait for them to be returned. Already on a tight deadline and wasted 2 1/2 weeks for a job that couldn’t be done. I have no issue that the job couldn’t be done but no contact from the shop was poor. To top of my experience my dad has been and collected the rings and charged £5 for postage that I wasn’t informed about when dropping them off. The rings were withheld until he paid the £5! Very disappointed with the service and the customer care. I would not recommend this company to anyone, planning a wedding is stressful enough never mind in a pandemic and already postponing once! Thank you to M & M Jewellers for giving me a solution to the problem with resizing my rings."