Shepherds Veterinary Hospital

"Excellent service, vet was brilliant with my dog while having his boster jab."

"I had been going to this vets for years, when it was just the Pontyclun branch. Only for routine things though. After noticing my female cat had lost a small amount of weight around her usually ample rear, being a Type 1 diabetic myself, I panicked and took her in to be checked. The young male vet took bloods on my insistence and. Wanted to rule out diabetes. He called with the results, which were normal for a cat that hates the car and vets, but he went out if his way to scare me into thinking it was something dar worse! Three sets of "inconclusive" blood and other tests later, it's been over a year and my cat is perfectly fine. Also, they did things like offer me more pain killing medication for my kitten who was spayed, I waited for it in reception infront of the desk and was handed it before going home BUT was not told at any point there was a charge for it. Until they send a week later and demanded payment. They said microchipping was mandatory when it's not amount other things. They will guilt you frighten you into having uneccesary tests and try and squeeze as much money out of you as they can. No apologies when they make a mistake and no accountability. Avoid!"

"Excellent service again, quickly dealt with my princess (dog) as thumb kind of nail had ripped on carpet gripper and was in a lot of pain, took fabulous amounts of empathy with her and as quick as possible too minimise pain and suffering time, all my dogs past and future will be seen here, many thanks."

"On first entering, what a lovely large space with a designated cats corner where there are cubes for your cat basket to go. They even have the destressing cat spray for you to use. Very easy check in and very quick The lovely person who examined Scrappy my cat was absolutely lovely and very thorough before administering her yearly jabs. It was our first visit as recently moved to the area and I'm happy to say we have found the vets to look after our animal family member"

"Found a baby squirrel while out walking it was just laying there. Took my t-shirt off wrapped him up and rang shepherd's and told me to bring up what can I say...never been there before state of the art building fantastic reception area looked and smelling fresh nursing staff polite and friendly including the duty vet polite caring and professional. Much appreciated what you did thanks very much kind regards"