THE PARK VET GROUP

"I've been coming to this vet for years. Receptionists are lovely. The vets are thorough and explain everything so well. My dog has lots of problems, so she's a regular, unfortunately, and I've always come away feeling satisfied! Wouldn't go anywhere else =)"

"Polite warning If you have booked an appointment with park vets in advance (we did in October 2022 for 7th Feb 2023) make sure you take the letter confirmation with you. If you don't and you phone the day before to confirm everything is still okay to go ahead as arranged, you get told yes and confirm all the details. Then turn up in the morning of the day of the procedure to be told you don't have anything booked and needed to see written confirmation that it had in fact been booked, despite being told by them the day before everything was okay. (Luckily we had the letter on us) Please also be aware that when they book the appointment for you and provide an estimate for the procedure it is only valid for 3 months. They don't make you aware of this when booking and only inform you when you bring your pet in on the day and time of your appointment. (An increase for us of £130) They also request you to sign a consent form to make sure you agree to the higher price. Which they don't tell you to take your time to read. Instead you have to sign before the procedure can take place. They require you to speak up and tell them you need a few minutes to review or discuss it with someone else. These are some of the things that I wish we knew to make the process less stressful than it needed to be for us. We have been with park vets for a number of years and had raised this with them to hopefully improve the process for others however are disappointed with how we were treated."

"Just had my wonderful dog Roxy put to sleep today. My family are heartbroken, but the vet and the receptionist at the scraptoft surgery were so kind and compassionate towards us and (most importantly) Roxy. They allowed me to spend all the time I needed with her, they were so reassuring and explained everything to me. They listened to what I wanted, even though I know I was waffling. Thank you xx"

"Took daughters dog as had eye ulcer. All Staff very polite & friendly. Would recommend Park Vets."