The Groom Room Leicester,

Saint Georges Way, Leicester LE1 1SG

"My dog came for a groom last week. Hugo is a very nervous dog but all staff made him feel at ease. Will definitely be using this salon again in the near future. Thank you"

"Everyone is so friendly and helpful when I take my dog, he is quite nervous being groomed and they understand this and help him feel as comfortable as possible. I use Tracey and she is great and always happy to help."

"was going there for years and everything was fine until tracey “the manager” started working there and after that it all went down south. The worst customer service ever, the minute i went inside the groom room her attitude towards me was unacceptable. Denied grooming my dog because i asked to use his own natural shampoo (which i was doing for more than 2 years) and she didn’t want to + when i asked for the store manager “robert” or rob he didn’t even help with the situation and just made it worse. I don’t understand why such places hire people like them to manage their stores. Nothing about how they handled the situation was professional, bullying their customers away! I even canceled my dogs food subscription from petsathome as i won’t be buying anything from their stores"

"Have been using the Groom Room for 3 years now and have just had my worst experience this weekend. The lady who is apparently the manager (Tracey) had the most appalling customer service I have ever experienced. It was my dogs first groom and she told me not to bring him again unless I have got him used to a shower and a hair dryer (he is 6 months old), if I was going to do that then I would wash him at home. I think she must have been a Head Mistress in the old days! I refuse to ever go there again unless Natalie is working as she is Amazing with my dog and the service with a Smile goes a long way for me."

"Rude and opinionated staff. Been told that my dog has been difficult and not able to dry him (he’s been to groom rooms around Leicester and never had any issues). Then unprofessional woman giving her advice on stuff she has no clue about & disassembling his collar and ruining it. I do not pay for anyones opinion but a bath for my dog. Which btw haven’t been done properly either as he smelled badly after. Won’t be returning as it’s been a very stressful experience for me and my dog. Horrible customer service, better off going to independent grooming services."