The White Swan Hotel and STONEAGED Restaurant

"We had a very disappointing meal in the STONEAGED restaurant on Saturday. Service slow, restaurant cold, food okay. We arrived and was seated by 13:15 (table booked for 13:30). Starter arrived at 14:00, we had to ask for the main after waiting over half hour with empty starter plates. At 16:00 we got so fed up waiting after finishing the main, we paid the bill and left without desert or coffee. The room was so cold, most of us had to put our overcoats back on to keep warm. The food was ok, when it eventually came, but it was a great shame the whole experience was spoilt by the service, plus, there was no Christmas options on the menu as we were told when booking. The slow service was also a little surprising as there was only one other table of 4 in the restaurant, although the bar looked a bit busier. Overall, a disappointing experience just before Christmas."

"Can’t give a higher score as I was incredibly disappointed to be told that at 7.45pm I couldn’t order any food at the bar as they were too busy. We arrived to celebrate a birthday and was looking forward to having a meal and a few drinks. Approximately 35-40 minutes later I see a table of four happily tucking into a meal? Came home early as we were absolutely starving. Why advertise food being served until 9pm on a Saturday when you obviously don’t do this?"

"We booked a table in the restaurant in advance for 7 adults and 3 children. We asked if we can bring a small dog with us, and whoever answered the phone said yes, and even asked if the dog can sit still. When we arrived after driving for 40 minutes from Birmingham to meet up friends coming from Scotland, we were told that we cannot come in with the dog. The waitress that we talked to also went to double check it with ‘the manager’, who we never saw anyway. She blamed it on possible miscommunication and said that maybe we booked a table in the bar. However, there was no table of 10 ready in the bar and we would have to sit on different tables anyway. Some of us went there to try the steak, but we were not allowed to order from the restaurant menu in the bar. We decided to let our friends eat in the restaurant, while we quickly grabbed a bite in the bar, but sadly the only reasonable menu choices were just some sandwiches or fish and chips, which came quite cold with really cold fries after 40 minutes. To be perfectly honest, we didn’t really mind to leave the dog at home for a couple of hours. We understand that most restaurants do not allow dogs inside, but we’ve recently been to a few restaurants that do, so we always ask in advance. If our friends wouldn’t live far away, we would have left immediately, but we didn’t want to ruin their day as much as it was already ruined for us."

"We hired the Cygnets Bar for my son's christening reception. Nigel (the owner) couldn't do enough for us, he was so helpful and kind. Nothing was too much to ask for and everything ran so smoothly on the day. The staff were amazing and so polite to all of the guests. The buffet was yummy and there was plenty of food to go around, we were really impressed! We will be definitely using the bar again and recommending the place. Thanks to everyone at The White Swan."