Domestic & General
17 Leicester Street, Warwickshire, United Kingdom
About Domestic & General
Domestic & General is a renowned institution located at Leicester House, 17 Leicester St, Bedworth CV12 8JP in the United Kingdom. It is a well-established establishment that is highly regarded as a point of interest for anyone in need of domestic appliance repair and insurance services.
At Domestic & General, we pride ourselves on being the leading provider of appliance insurance and repair services in the UK. We offer comprehensive insurance policies for a wide range of appliances, including washing machines, cookers, fridges, and much more. Our policies provide peace of mind for our customers, knowing that their appliances are covered in the event of any breakdowns or damages.
In addition to our insurance services, we also provide expert repair services for a wide range of appliances. Our team of highly trained and experienced technicians are equipped with the latest diagnostic equipment and tools to quickly and efficiently diagnose and repair any faults with your appliances. We understand that appliances are an essential part of modern-day living, which is why we provide a fast and reliable repair service to get your appliance working again as quickly as possible.
As an institution, Domestic & General is committed to providing excellent customer service to all our clients. We understand the value of building long-term relationships with our customers, and that's why we go the extra mile to ensure they are satisfied with our services. Our customer service team is available 24/7 to help with any queries or concerns, and our repair technicians are always on hand to provide advice and assistance.
If you're in need of domestic appliance repair or insurance services in the UK, look no further than Domestic & General. Our commitment to excellence, quality service, and customer satisfaction is unparalleled, making us the go-to point of interest for anyone in need of such services. Visit us today at Leicester House, 17 Leicester St, Bedworth CV12 8JP or contact us via our website or call centre for more information.
Photos of Domestic & General
Leicester House, 17 Leicester St, Bedworth CV12 8JP, United Kingdom
Reviews of Domestic & General
"Had a repair booked, engineer came round, trashed two rooms and the patio, took upon himself to use our best towels to clean out the inside of the washing machine and left the machine broken. Complained to Domestic and General and was told they would get back once they had chance to see the engineers notes. Chased them up today they had no knowledge of our complaint, actually asked if our machine was still working. Told us that they accept no responsibility and we would have to chase the engineer ourselves. Absolute shocking service and no concern for any of their customers. It's companies like this that we need ombudsman to protect the public from. Additional, we took Fiona up on her offer and were told not to contact that email by a man called Richard! Once again you pretend to care about customer service in public yet clearly don't practice what you preach."
"Apparently there is nothing wrong with my dryer.... even though it literally only stays on for 30 seconds in this video! Been repaired so many times and still doesn't work. Can't have a replacement because it's not been repaired 3 times in a month! You've been out 3 times in one month though and it's still not fixed! 27th Feb where you needed to order parts, 6th March to fit said parts and then 14th March coz it was cutting out, just to be told that the new parts need wearing in.... the dryer stays on sometimes for literally 30 seconds!!!!"
"Must admit have used them in the past and had good service. However they love to pass you on and not deal with the problem. Phoned up to book a repair such a rude lady had her twice. Then again not great service. However the sales team are amazing polite nice maybe switch up your team because the repairs team are rude and don’t have a clue."
"AVOID This company should not be allowed to trade. The 1.9 out of 5 stars should be enough to get alarm bells ringing when making a decision in choosing Domestic & General. Awful, undertrained staff with no customer service skills. False promises, mixed messages, calls cut off mid conversation. They don't get back to you when they claim they will. They use very trick in to book to avoid paying out or replacing defective appliances. I have never felt the need to use The Financial Ombudsman or Citizens Advice, but I am now going through this process. AVOID"
"We have held D&G plans for many years, and always had a great experience. But in the last couple of years, their customer service has gone downhill loads. Sometimes you have to spend ages ringing up (for repairs), and end up being bounced around different departments. Dealing with D&G is much harder nowadays. As a result, we cancelled our policies with them. They then opted us into marketing without our consent, and started sending us marketing letters and making marketing calls. They carried on marketing to us even after updating our marketing preferences. One of their letters also looks like a debt collection letter, but it's actually purely a marketing letter (for an expired/cancelled policy). This company are going downhill quickly in my opinion."
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