Admiral Insurance Queensway, Newport NP20 4AG

"Been with them nearly two years. Never had any issues until we had a car accident and actually had to file a claim. Day of car accident - system kept failing and had to repeat the situation several times, received claim number eventually and recovery truck sent out to pick up our car and we got an Uber home Day 2 - no one has called us about the whereabouts of our car so we called and were told there aren’t any claims on our account and no evidence of yesterdays call. They asked us if we called the right number and we told them someone came to collect our car sent from them. He insisted there’s nothing on the system and only believed us when he saw a claim against us and he recognised the name of the company that collected our car. Wasn’t able to locate our car. Day 3 - again waited all day for a call. No one called us. So we called. Waiting over N hour on hold every day by the way. We were told the garage they sent our car too isn’t accepting our car because we’re too far from the garage so they’re arranging to send it elsewhere. Took details of the garage. Day 4 called the garage that are supposedly receiving our car today they haven’t received it. Called admiral again they have no idea what’s going on. Bare in mind, every time we call we have to explain everything again. Day 5 called the garage again car hasn’t arrived. Called admiral waited an hour for a 5min convo saying they have no idea what’s going on Day 6 - at this point we’re so fed up we decided not to call. Received a letter in the post threatening us about not filing a claim and they’re going to cancel our policy meaning we have to pay for all damages and repairs for all cars ourself. WHAT AN ABSOLUTE JOKE. DAY 7 - called again. Waited an hour. Called the garage. Car hasn’t arrived and they said might be one of their partner garages. Day 8 - still no cal or known whereabouts. Day 9 - another phone cal waited 90min and phone hung up. Office closed. No courtesy car. No known whereabouts of our car. No acknowledgment of our claim. We’re struggling to get around. My partner has work. My kids have doctors appointments. Admiral??? What is this? Won’t be renewing with you and will be making sure I leave reviews everywhere I possible can about your rubbish customer service!"

"Don’t buy car insurance from Admiral. My front windscreen glass broken by a stone in Mar and I had wait until today without update for replacement. Every time I contact Admiral, they told me to contact Autoglass and Autoglass never follows up my glass ordering status. The crack of the windscreen extent from the passenger side to the drive in these 8 months and Admiral just don’t care about your driving safety."

"An easy process online, well done. Taking out new insurance for a new second-hand car, and the whole process was easy online. Efficient and organised, thanks."

"Absolutely avoid if you’re being asked to use a black box car insurance. Firstly whilst using the box my car was stationary for 5 weeks due to a breakdown and the feedback still returned as parking in too many places and breaking too hard. I’ll point out again that the vehicle was stationary! It wouldn’t even turn on! Secondly I returned the box exactly as they asked me too. I took it to the sorting office parcel box and sent it back EXACTLY as instructed to do so and yet they are still charging me an additional £50 because THEY lost the box! On top of all this the communication has been diabolical! I’m absolutely fuming. Will be taking this matter further! AVOID AVOID AVOID!"

"I've been with admiral for years. You staff are excellent, very helpful.. please please stop putting my insurance up every year. I have to ring ever year to get price down. You always do. I would have given you five stars,if you stop making me call you. Reward loyalty.."