The RAC
Great Park Road, Bradley Stoke, South Gloucestershire, United Kingdom
About The RAC
The RAC, situated at the Great Park Road in Bradley Stoke, Bristol, is one of the leading establishments in the United Kingdom that offers insurance and motoring expertise to the public. With a rich history spanning over a century, RAC has been providing unparalleled support to motorists, travelers, and commuters alike.
At the RAC, we understand that owning a vehicle can be a major investment, which is why we offer a wide range of insurance policies to suit every need and budget. Our knowledgeable and experienced agents work diligently to ensure that every customer has access to the best coverage options that meet their unique requirements. From motor and personal insurance to travel, home, and pet insurance, we guarantee peace of mind for you and your loved ones.
Apart from insurance, the RAC is also a point of interest for motorists and commuters. As an institution that has been serving the public for over a century, we have a wealth of knowledge and experience that can be trusted. Our modern facilities boast state-of-the-art diagnostic tools, with our expert technicians experienced in all aspects of vehicle repair and maintenance. The RAC's commitment to quality service and customer satisfaction is evident in everything we do.
Therefore, if you are looking for an insurance agency with a difference or need expert motoring advice and support, look no further than the RAC. We are conveniently located in Bradley Stoke, Bristol, and are always ready to serve your motoring needs. Get in touch with us today and experience the RAC difference!
Photos of The RAC
Great Park Rd, Bradley Stoke, Bristol BS32 4QN, United Kingdom
Opening hours of The RAC
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of The RAC
"I drive a taxi that had a gearbox light come up. I am with these guys for about 2 years now. This is the first time I called them. I was initially told to wait 270 minutes!!!! I am talking central Bristol here! I have now been waiting for nearly 4 hours and a text message every hour comes and states it will be another 60 minutes! Please please please avoid this recovery. Imagine If I had this problem away from home. I can't even imagine what sort of service these will provide. Will not be buying this service again and ask fellow users to avoid it. EDIT: Now waited 6 hours and no rescue yet!!"
"Appalling Service My Complaint Initial call at around 14:00 went fine got an estimated time of around two 2hrs, I notified the call operator than this is a mobility vehicle and we have a disabled person on board and would need a wheelchair taxi to transport her home, I was told this gets arranged when the recovery arrives. I received a call around 15 minutes later asking were is the vehicle going to, to which I answered I don't know its a mobility vehicle and needs repairs as it is undrivable. Anticipating problems I called some taxi firms no wheelchair taxi's available. I then proceeded to arrange alternative transport as the weather conditions were freezing and light was failing.. At 16:00 I called RAC again asked for progress and was put on hold for around 2 minutes. The operator then said they were waiting for me to call them back with an address to where the vehicle will be taken, once again I said I don't know as it needs repairs,. At this point I was discussed as I was not told this in the initial call and follow up call (Please listen to you recording) the operation was rude and said I should know this. I was then told that the vehicle would not be recovered until I had a address to where the vehicle would be taken. (This is absolutely appalling as there was a disabled person in a wheelchair still in the vehicle in freezing conditions (this person is wheelchair bound has a swallowing disorder and needs specialized food and drink.. Your call operator would not listen and the alternatim stood if I don't give a address to where the vehicle will be taken no recovery. I said that they can take the vehicle to the owners home address and gave the operator the address. I then informed the operator that the vehicle was going to be left at this stage to which I got a rude reply that then he would close the job. At this point and before this point I was fed up with the operator's lack of knowledge or understanding and may have become somewhat agitated that this person would not listen and kept telling me to listen to him. I left the vehicle there and took the disabled person and her support staff (the driver) back to her home as all attempts to reason with your call handler had failed. I then complained RSA Motability and they then took the recovery further. I received a call from RAC at around 6pm letting me know that there was no RAC recovery vehicle and that this job had been outsourced. I was asked to return to the vehicle, I explained that this was not going to happen and once again explained the circumstance as to why we left the vehicle, this call operator seemed more understanding and said they would put a note on file. I then received a call around 9pm from the recovery company (who were professional and I cannot fault anything they spoke to me about) to get directions to the vehicle. RAC Response Thank you for taking the time to contact us. I'm xxxx and it's my job to look into your experience and let you know what happened. I understand you were unhappy with the attitude of our Breakdown Specialist on this occasion when you called during a breakdown on 13 December 2022. Whilst I'm sorry you've felt the need to raise concern, I can confirm my colleague was correct in their advice. RAC does not know where a vehicle needs to be taken and it is down to the customers to check with their insurance and let us know the tow destination. I apologise for any misunderstanding and I'm sorry you feel aggrieved by the situation. Our customer's satisfaction is of paramount importance to us and I'm very sorry you weren't happy with the way your call was handled. I'd like to thank you for contacting RAC and I assure you that in no way was any discourtesy intended towards you. Just so you know, I've passed on your feedback to the relevant team to make them aware. The RAC has been around for 125 years, and feedback from our members has always helped us improve our service. Thank you for taking the time to bring this to our attention. Yours sincerely"
"I've been with RAC for about 3 years and for the first 2 years I used them quite often. Yes, the wait was long but the customer service was top-notch and always amazing from the phone customer service to the engineers fixing the issue on the car. I hadn't called them for about a year and then I recently needed them as my car was showing a puncture but when checking the wheel the puncture was supposed to be on it was fine. I called the first time and I received a very standoffish, rushing me off the phone, not trying to deal with this type of attitude from the phone. I was basically told to deal with it myself despite having tyre cover on my policy. I called again the next day and I got a lovely gentleman who gave me genuine advice and told me how to get this issue resolved. I don't know what happened during this first call as I've never experienced this in the 3 years I've used RAC. The phone customer service rep told me to reset my car system when I told him I don't know how to do this. He said he will talk me through it but that didn't happen. he changed the subject telling me to go and pump the tyre and that was it. I told him I had done this already but it is still showing tyre pressure issues. I felt that all the money I'm paying for the service is going to waste as the help I'm requesting and paying for has not been met. The 2nd call definitely redeemed them as I was ready to cancel my policy and go to another breakdown service. Customer service cannot leave paying customers like that with no useful advice. RAC needs to review their recruitment policies ASAP before you start losing private customers."
"Clutch went in centre of Cheltenham with partner and 22 month child in car. Was told priority but to expect a 4 hour wait. Got friend to pick up the partner and child thankfully. I Couldn’t leave the car as on double yellows with wardens circling. Was told 6 hours, then told they would send flatbed as agreed it could not be repaired. Another call and I was told I would be charged for recovery at my expense. Then told 8 hours, then told could not guarantee time to recover vehicle and would arrange a taxi. It took an hour for a taxi despite taxi rank 200m down the road. On way home contract recovery driver called as had not been given any details. Next day recovery company tried to deliver to home address despite clear and confirmed instruction to RAC of what garage to take car to. All in all, shockingly bad service. If they had been honest from the start, I could have at least gone home instead of waiting 10 hours with the car. Registered a complaint but even that says 5 days to respond and up to 8 weeks with final response stunning!"
"We were heading to the airport to fly off for my husbands birthday, when our car decided to give up on the motorway. We rang RAC and luckily Mike came out within 25 minutes. He was unable to fix and wanted to help us sort transport asap so took us to masters garage to sort a hire van. Customer services also rang us wanting to help aswell. Once at the RAC approves garage the van hadn’t yet arrived, but they went above and beyond offering help! They managed to get the car in for a quick turnaround, with the mechanic working through his lunch. The car was sorted so quickly, and we were back on the road happy and relaxed. These people were so kind and the service felt so genuine. Thankyou all!!"
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