NewLaw Solicitors,

10 Churchill Way, Cardiff CF10 2HE, United Kingdom

"Awful company complaints team to not contact you in the 10days their supposed to. No one returns correspondence despite requesting call backs, emailing continuously and chasing updates. Can never actually speak to case handlers and when you finally do speak to someone they don’t have a clue what’s going on and simply say I will chase that up. Turn over of staff seems to be super high in the fact each time you moan about some one that person has left the company now. Nightmare from the the start and after almost a year no further forward with a settlement despite the claim being a straight forward non fault third party admits liability injury claim"

"Recommended this firm by my insurers as their panel solicitors. SO unprofessional. Queries are handled by claim handlers/paralegals who can’t string together basic sentences. Very poor customer service skills. Nobody ever responds to emails or calls. Shockingly bad & would not waste my time instructing this firm!"

"My claim has been ongoing for over a year!! I have sent emails and tried to contact via phone to discuss why its taking so long! They never answer the phone! I'm now stuck in limbo and don't know what to do! This place seems like a shambles. The claim started off progressing quite fast then came to a halt months ago even if the other party admitted liability straight away! It should be pretty straight forward from there yet here I am! I have had no correspondence or communication for months! I dont know how a solicitors can function like this?"

"Had a car accident of Spring 2021, someone crashed into the back of me and this claim should be have been straight forward. I have dealt with several different employees of New Law and currently dealing with Aya, when chasing constantly I usually get an update. But payment has been agreed and I was informed 2-6 weeks and that they have payment…. It’s been 6 weeks and still no payment."

"Don't respond. Made complaint and they had 10 days to respond. Still didn't respond. Can't get through to anyone on phone. Claim was straight forward should've taken 6 months. It's been Iver a year and I can't get through to anyone about my claim. Even mad a formal complaint. Wish we had never used these solicitors!"