Auxillis Services

"Following a no-fault car crash, I wasn't expecting to be involved in another. This time though, the car crash was Auxillis themselves - who I can confirm are an absolute disaster to deal with from top to bottom, from start to finish. - A process that has been ongoing from mid-June until today, riddled with errors, rubbish systems and unhelpful and incompetent staff - During the process I had to re-provide details about my claim multiple times despite this being provided at the beginning. My statement was repeatedly called into question by this company despite it being corroborated by other people involved. - I provided full details of the accident on the day after it occurred in June, and then was requested to provide it all again in November. Following that, Auxillis refused to corroborate my statement with other people involved in the accident and just passed my claim back to my original insurer without informing me - Leave you to deal with the scrappage company for your car without assistance or guidance, leading to a late payment - Delivery of the hire car was preceded by completely incorrect documentation that led to a late delivery of the car and the management of switching cars was handled very poorly. I was expected to drop everything to enable Auxillis to do this - it was fortunate that I was in the area to do so. - The cars I were provided were both delivered late, and the second one I had has not been collected despite the hire ending almost 3 weeks ago - I have not been able to speak to a single person about it and there continues to be no resolution. - Second car was filthy and delivered with a shrug of the shoulders from the delivery driver. - Bad communication with the insurance company leading to Auxillis attempting to withdraw their rental a week earlier than their contract with me stipulated An embarrassment of a company, with awful staff and awful processes, whose inefficiencies I am sure are leading to us all paying higher premiums on our insurance. A shame I can't leave 0 stars."

"Absolutely first class. Delivered my courtesy car on the date and time that they said they would as my own vehicle was taken for repair. The courtesy car, a Mercedes CLA was in immaculate condition with only 14 miles the clock! As my own car was returned after repair Auxillis then came and picked up the courtesy vehicle. The whole procedure went without a hitch and would recommend Auxillis to anyone. Many thanks."

"All I can say is "Amazing"!! All their staff were so understanding and caring and made every effort to understand my situation and the heartbreak I am going through! Thank you so much! I totally recommend Auxillis and it's wonderful employees. The courtesy car is lovely too. Special thanks to the gentleman that delivered it, it was a privilege to have met him and he is definately an asset to Auxillis."

"I have used "Auxillis" in March 2022 after having car accident and they delivered car without filled in documents. On the documents car showed no damage even if it had scratches and dents (also drivers door were re-painted, it could be seen from paint marks on plastic stripe). Driver asked me to sign paperwork which I have refused to do so. Auxillis company is used by Churchill insurance. I have asked Churchill to use different company for curtesy car, but they explained to me that they got contract with them and can not offer different option. I ended up handing car back to Auxillis and renting car from more reputable company in my own expenses."

"Outstanding and above and beyond in the service. All staff were friendly and professional and explained the process are each step of the claim. When there was a delay in my hire car they reacted promptly and made it their business to have it sorted by end of day. The car I received was a high end too of the range model and I felt that I was treated like a valued customer. I was updated with daily emails on the status of my claim and got my cheques promptly too. I'm so grateful that they made the whole process stress free and can't recommend them highly enough. Thank you"