Medivet Support Centre 38 Clarendon Road, Watford WD17 1HZ

"After an admin error on Medivet's behalf, they were able to investigate the issue and refund us within 24 hours of raising the issue. Their customer service was the best I have ever experienced, they really care and made us feel so comfortable throughout the issue. They really went over and above, I would not hesitate to be a customer again in the future. Their pet care is also of the highest quality. Highly recommend."

"Bearing in mind this is a large company the staffing levels are very poor. Everything takes days to get a response. I am not blaming the vets but I am criticising the Management. I will probably end taking my custom to another practice outside the Medivet brand"

"The staff are giving husbandry advice without any real knowledge or experience. Recommending products and treatments that vets either have never heard of or instantly dismiss as pointless. These people need more training and qualifications in animal medicine."

"What a bunch of thieves. Paid the for 3 animals pet plan for a year. Used a few months, want to leave them as they are useless and only care about money and nothing else. And guess what?? They refusing to refund me my money. 1 animal has only had a injection and flee and worm and they expect me to pay £335 for it. They are rude. One staff member today throw a piece of paper at me. The other stater screaming at me, all because I want my money back or the remainder of the plans that I had paid in full for. Please don’t get robbed by them like I have. I have now had to get my bank involved as dealing with MediVet is just painful. Take your beloved animals to some other veterinarian as these people are NOT interested in the welfare of the animal, they just want to count their cash at the end of the day. Mind you I have 6 animals registered there and have gone to MediVet for 9 years. And this is how I get treated. Stay away"

"Would not leave any of my fur babies anywhere else. Dedicated team looking after them 24 hours a day. Friendly and approachable staff who are very understanding of each of our family pets needs. We have three rescue dogs all with individual needs I can honestly say this is always taken into consideration."