EXTREME AIRSOFT Unit 8 Winston Avenue, Croft, Leicester LE9 3GQ

"I am not a person who leaves negative reviews but ordered an item on a Monday that was in stock and paid the fastest delivery available. I emailed Thursday as closed (that’s cool) but Friday I phoned and asked where was my stuff. The guy I spoke to who had ZERO customer service skills was arrogant and rude and basically it ended up him saying we will just refund. No help, no apology, no appreciation and showed ZERO regard or support or sympathy. I buy alot of stuff and you can’t treat customers like this and this company needs to sort itself out. Personally I wouldn’t give this business one penny of my money in future so be warned!!"

"I visited their premises, all the way from Kent, today and i wasn't disappointed. The staff, sorry Gent's i didn't get your names, were so helpful, they helped me find a petrol station. They are very knowledgeable. Don't know why ppl have posted bad reviews because i cannot fault them. The weapons are competitively price and they give you 30 days, if you so wish, to pay for the weapon of your choice. I thoroughly recommend them and shall definitely be purchasing more gear from them."

"Bought an Aliens Plus Rifle but unfortunately it was damaged ( no fault of the stores) Spoke to Lee and he was kind enough to arrange a collection of it and get me a replacement out. Anyone looking for the best value , metal, working Aliens Pulse Rifle look no further than Extreme Airsoft. I just wish all online retailers had this level of Customer service. Really nice people to deal with"

"Worst experiance ever. Do not by from extreme airsoft. Received faulty l85 scope was massivly out to the right. Full left adjustment was still way out. Unusable. Blow back not working correctly. Ignored all emails and letter in bix plus phone calls asking for refund. Sent back withing 7 days from receipt. Had to open pay pal case took over a month to get my money back. Only 30 day warranty on terms plus says credit note. They have low prices but not worth 30 day warranty term. they did everything not to refund me. Others give 12 months warranty. Kept saying once returned they would call to discuss. This never happend. They sent me same gun back out of the blue scratched from not taking care while supposedly fixing it. Just ignored anything I asked. And would not give straight answers when phoned. I will be reporting to trading standards for ignoring distance selling. And don't think they can only just offer a credit note. My advice stay away Date of experience: 28 September 2022"