Boots

"Worst pharmacy I have ever seen in my life. Staff are very rude and don’t know how to treat customers. I went there to collect moisturiser for my daughter and staff told it hasn’t come. I told them it was prescribed 1 week before by the GP the guy checked his system again and replied it was given to someone else and told me to come after 2 days. Please avoid this pharmacy if you can !"

"Just went into Boots on Wembley High Road. To get a Prescription, my experience was awful. I was told by the assistant manager that her name of the member of staff was Ferry. Was already shouting while myself and another lady were joining the queue that the pharmacy was closed. As she spoke to the last customer, I approached her and said could I ask her a question. She did not even let me speak and kept on shouting the pharmacy is closed. I repeated that I wanted to ask her question and she shouted again even though I was in front of her the pharmacy was closed. I asked her for her name and she walked off. I complained to the assistant manager Sunil, he asked me what I wanted and I said an apology for the way she spoke to me. We went over to the pharmacy and he asked her version of events and she lied that I asked her about a prescription. I explained to again him that she did not even let me ask her a question and was shouting. While I was talking to the manager she kept on interrupting saying she never shouted. I informed Ferry I was going to make a complaint about her behaviour. In front of her manger she said I should go ahead and complain. That pharmacy has to be the worst ever. The staff are rude even when they not under pressure and it is not busy (and that sometimes that includes the pharmacist). They are always short staffed and do not not know how to treat the customers. The last time I was there a male member of staff was behaving really aggressive to a female member of the public. The pharmacy is disgrace and should be closed down."

"Poor customer service. Not worth even a one star. It’s a zero star. Lazy staff at the till, refused to add my points on boots card coz I had already finished paying. He said’ it’s too late to add points, and it’s only 32p, do u want it, leave it. If I want my colleague can add on the next till.’ So i went to his colleague to request to add my points. He did not want to do it either. He is giving the job back to the same person who sent me to him. What a joke? Are u guys seriously serving customers? Finally he did it upon his colleagues request, but this is not acceptable. I left the store only to be called back by the security guy who I feel is rude and questioned me as if I am a robber. He started inquiring about the purchase and bills which I showed. This lazy guy on the till did not remove the security sticker from the product I bought, at the end no apologies from any staff for the inconvenience. Totally disgusting and pathetic! Avoid this store…. The other day I saw another customer arguing with the manager in prescription section."

"Good but they need to serve customers in a faster way. However, the staff is friendly and helpful. Very busy store and a lot of deals you find there. Love it!"