The Gray House Lettings & Property Management Limited

"Nothing but great things to say about this agency. Michelle was friendly and professional upon viewing the property. Took the time to show us around. Super helpful in getting us into our new flat. Quick response in regards to all enquiries and very informative. Completely smooth process. Me and my partner love our new flat. Will be using this agency again, when it comes to relocating in the future. Anyone looking to rent or sell a property, I would definitely recommend."

"TLDR: Flat rent in Swansea. The flat is newly furnished and nice. However, this has to be the slowest agent in terms of response times I have ever interacted with. Checkout report exaggerated in ordinary fashion with a rude email to top it off. Some positives were the flat itself being very nice (which doesn't necessarily have anything to do with the agency), did the viewing quite quickly, and the application process overall was very good compared to other letting agencies. Overall, you will be OK renting with them. Rented a flat in Swansea with them. The agent is EXTREMELY SLOW in responding to emails. I vacated the property on the 27th of January with the final inspection done on the 2nd of February to only have that reported to me on the 22nd of February 20 DAYS later. And the moment I protested something on the checkout report I received a rude, uncalled for response in MINUTES. It is almost like the agent is not aware that I am not fully educated on the dozens of papers that you sign prior to renting a flat and instead of nicely clarifying things opts for being rude. The checkout report (as with ALL letting agencies) is extremely exaggerated. where literally some of the pictures I was sent contained a single strand of hair or a single piece of debri. Some of the pictures I could not even tell what is wrong with them with the letting agent claiming that the flat is "covered in hair and dust with no evidence dusting was done before I left" when the checkout report literally included a few corners in the flat that were dusty. In fact I specifically bought a dyson hoover to keep the flat clean and made good use of it prior to my departure. I did miss some spots which is fair enough and some deductions are to be expected for sure and I have no issues to pay them whatsoever, but the claim is insanely exaggerated without a shadow of a doubt for no reason. I was charged £25 to remove exactly 3 strands of hair and clean a smudge on the towel rack in the Bathroom but if you have rented flats before this is as good as you expect from any agency, I am yet to have a pleasing experience with a checkout report. The agent barely interacted with me at all. And the delay in response varied between hours to literal weeks. Very rude response to my email when I protested on a SINGLE point on the checkout report. You are probably fine renting with them. Can't assure how quickly you would get issues resolved given the insanely terrible communication, and expect the usual with any checkout report since real estate agents bring microscopes to the final inspection"

"We contacted Michelle about a short term let whilst in the midst of our own domestic crisis at our home and she was fantastic. She bent over backwards to show us the property and made sure we could move in quickly. The property is beautiful and exactly as described. She has been very quick to respond to all of our queries and she even left us (and the dog) some treats when we moved in! We couldn't have asked for anything more."

"I have been a tenant for a few months now with this company. The application process was simple, stress free and didn't ask any irrelevant questions. Since taking up residence there have been a few maintenance things to fix but they are fixed quickly with no bother. Michelle, the director, is great and always on hand to help. If you are looking for a letting agent with an informal communication style and great customer service, Gray House is a sure pick."

"We have dealt with Michelle for many years and she has never let us down. We have a portfolio of properties which Michelle manages for us. Her knowledge of South Wales is excellent, she has helped not only with renting of properties but also provided expert advice when acquiring new properties. Our tenants always comment on how above and beyond Grays are willing to go for them. Thank you for all your hard work and we look forward to many more years to come!"