Boots

"Everything you could want from a chemist and a lot more. Opticians, hearing care, prescriptions, food and drink and all the things you would expect. One of the better Boots."

"The store houses a vast range of cosmetics across many brands, including vegan. Perfume options are plentiful too, and all in all, whatever you need you will most likely find it in Boots - although I find Superdrug to be more affordable, as they offer greater discounts. Compare and contrast!"

"I'm a woman in my '50s and have a long standing disability. Not a visible one. However, one that has affected me for some time. I went into the Watford branch as I had a gift card from Christmas. My intention was to purchase some treats and in particular  makeup. I walked into the Watford branch midweek using my crutches as my condition was active and I couldn't walk properly. It was apparent that I did not had a broken limb that I had a disability. As I walked into the store, I noted that women on the makeup counter and perfume counter visibly turned away as I approached and fussed around the counter. When I have been in the branch previously without a walking aid, the girls will often come up and ask if you need any help or any assistance. Or if they are promoting a perfume, as a woman, they will approach you. I've never had this experience previously and I found it extremely unsettling. The only thing that I could determine from this experience was that the staff are extremely uncomfortable around disability and rather than act normal, they would prefer to turn around and act like I was invisible. The staff need training. I'm not sure if Boots is a disability confident employer and whether they do in fact employ staff with disability. The staff lack confidence to work with disabled customers and I'm shocked at the experience I have had."

"Tried phoning about an important prescription. The first time I called, someone obviously picked up by accident when trying to press the silence option because I could hear them occasionally typing and other staff conversations in the background. I tried repeatedly saying hello but was not heard so I eventually had to hang up. Every other time I tried calling it just kept ringing so I guess they weren’t as sloppy with hitting the silence button after that. Awful service."

"Experienced excellent customer service from make up artist Jade. She was very helpful and made me feel comfortable with my skin. Definitely returning to the store"