Redlands Surgery
Redlands Road, Vale of Glamorgan, United Kingdom
About Redlands Surgery
Welcome to Redlands Surgery, one of the premier healthcare institutions located in the beautiful coastal town of Penarth in the United Kingdom. As a trusted name in the medical community for years, our practice has been providing exceptional healthcare services to patients of all ages.
At Redlands Surgery, we recognize the importance of prioritizing patient needs and providing personalized care. Our team of experienced doctors, specialists, and healthcare professionals work together to ensure that each patient receives the highest quality care and attention they deserve.
We offer a comprehensive range of medical services, including general check-ups, preventative care, chronic disease management, vaccinations, and more. Our state-of-the-art facilities are equipped with the latest medical technologies to ensure accurate diagnoses and effective treatments.
Our commitment to patient care extends beyond just the provision of excellent services. We strive to cultivate a positive and welcoming environment that fosters open communication and mutual respect. Our team of doctors and healthcare professionals are passionate about building strong relationships with our patients and our community, striving to gain the confidence and trust of our patients.
Located in the picturesque area of Redlands Road, our clinic can be easily accessed by public transportation or by car. We welcome all patients, whether you are a local resident or a visitor to the area, to experience the exceptional care that Redlands Surgery has to offer.
Thank you for considering Redlands Surgery for your healthcare needs. We look forward to serving you and your loved ones with the highest level of medical care and devotion.
Redlands Rd, Penarth CF64 3WX, United Kingdom
Opening hours of Redlands Surgery
Monday:
08:30 - 18:00
Tuesday:
08:30 - 18:00
Wednesday:
08:30 - 18:00
Thursday:
08:30 - 18:00
Friday:
08:30 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Redlands Surgery
"It's almost impossible to see a doctor at this practice. The first appointment they could offer me yesterday was a phone consultation on 21 December; they refused to let me see a doctor face-to-face. I simply despair."
"Can only get an appointment if the issue you're experiencing is labelled 'an emergency'. Otherwise they don't take you seriously and you enter a process of being asked to call back the following day again and again. Excellent nurses and Doctors when you do get seen but the way the practice is being run with receptionists needs to be reviewed. Patients need to be treated with: Kindness, Dignity and Respect. And this is not happening when you call up. Staff are rude, confrontational and talk over you. They do their utmost to make you reconsider if you really do need to see a Doctor. I have sent a detailed complaint letter to the practice manager as this is absolutely disgusting and is a totally unacceptable way to run a surgery in 2022. I hope my experience was a one off. Edit: Had an apology from the Doctor as this was regarding one receptionist in particular. 1500 extra patients have been added to Redlands recently and they have 2 of the 4 doctors they normally have. I have changed to 3 stars rating as I believe they are a good surgery that is overwhelmed at present. My complaint is only about appointments and interaction with receptionists. The actual care you get from the nurses and Doctors is excellent. 5 stars when and if that gets back to where it should be!"
"Just called and was one of the first few to call at 8:30 on the dot. Was my turn to get a answer and the receptionist hung up on me. Only for me to wait another 40 minutes and be told that all slots had been taken. I dont usually leave negative reviews but this feels very unfair and the staff didn't even care that this came as a result of their fault, not mine. I know this isn't a problem exclusive to redlands but the fact it happens at all is disgusting."
"Very friendly practice, every interaction I have had with both clinical and reception staff has been a pleasant experience. Every single time I've rung at opening time I've been able to get an appointment on the day. Thankyou for your hard work."
"Literally impossible to get an appointment. After a week of phoning daily for a week. I called again today to find I was 48 th in the queue! I called at the end of the day and was told by the receptionist that I either had to wait a month or get my husband or friend to sit on the call for me in the morning. ( impossible for me to do with my job) Phoned 111 to see if we could by pass the surgery, who said we had to go through the surgery referral for an x ray. Going to change surgery’s to one which might actually enable me to see a doctor."
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