Pentwyn Health Centre
Bryn Heulog, Caerdydd, United Kingdom
About Pentwyn Health Centre
Welcome to Pentwyn Health Centre, a premier establishment for providing comprehensive healthcare services to the community of Cardiff and the wider United Kingdom. Located at Bryn Heulog, our state-of-the-art facility is easily accessible and conveniently situated, making it a point of interest for anyone in need of medical care.
At Pentwyn Health Centre, we are committed to providing our patients with the highest standards of healthcare services available. Our team of highly skilled and experienced medical professionals work tirelessly to ensure that every patient receives the care and attention they need to recover quickly and efficiently. Our team includes general practitioners, nurses, pharmacists, mental health therapists, and other specialists who provide a wide range of medical services to cater for all patient needs.
We offer a range of services including general checkups, immunizations, health screenings, mental health counselling, and chronic disease management, among others. We also provide a range of diagnostic services, including laboratory tests, imaging scans, and other tests to ensure accurate diagnosis and effective treatment.
Our facility is well-equipped with modern medical equipment and technology, which enables our team to provide high-quality healthcare services to our patients. We have a spacious waiting area that is comfortable and welcoming, making every patient feel at ease in our facility.
At Pentwyn Health Centre, we pride ourselves on providing personalized and patient-centered care to every individual who walks through our doors. Our aim is to provide compassionate care that not only meets but exceeds our patients' expectations, and we do this by ensuring that we take the time to listen to our patients' needs and concerns.
We believe that healthy living is a choice, and we encourage our patients to adopt healthy lifestyles that can help prevent illnesses and maintain optimal health. Our team of healthcare professionals strive to educate our patients on the importance of preventive healthcare, and provide them with the necessary tools and resources to make informed decisions about their health.
Thank you for considering Pentwyn Health Centre for your healthcare needs. We look forward to serving you and your family with the highest levels of professionalism, care, and attention to your healthcare needs.
Bryn Heulog, Cardiff CF23 7JD, United Kingdom
Opening hours of Pentwyn Health Centre
Monday:
14:00 - 17:00
Tuesday:
14:00 - 17:00
Wednesday:
14:00 - 17:00
Thursday:
14:00 - 17:00
Friday:
14:00 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Pentwyn Health Centre
"I had an assessment to get onto the trauma pathway. I did get that referral sorted eventually although I had to chase it myself. During the assessment I told the social worker and nurse I was suicidal and needed maintainance care, since the wisitng list for trauma care is over two years and I was in crisis in the current moment. They both just stared at me and told me that wouldn't be possible. It turns out they also lived on my notes and said I was in no danger and not showing any immediate distress and to close my case. It's my word against theirs. I tried bringing up a concern and went to a meeting but they basically shrugged and said "why would they lie?" I'm done making excuses about them being underworked and over paid. Lots of healthcare workers are capable of treating people with humanity despite the conditions of their work. It's no excuse. If you have to use this service make sure you're making follow up calls to chase your own referrals and ask them explicitly to record things you have told them. Maybe even write your own notes and ask them to be copied into the system. However I did this and it didn't change anything."
"There are some amazing and incredible people in the mental health workforce.I have nothing but admiration and respect for people who work in this field but the system in Cardiff is shocking.. - In July 2020 I received a rejection letter from Pentwyn after being in a number of crises ' having an appointment with a psychiatrist will not add any value ' . I was put on a section 3 , four months after receiving that letter and the person who sent the letter ended up being in my transfer of care meeting. -was told during a crisis ‘ get your university and GP to put pressure on us’ ‘your more than welcome to write a complaint letter about us’? why do I need to get my university and GP to contact and write letters so the team can have more pressure ? -I’ve also have had someone’s information about a tribunal sent to me in the post (that is a GDPR breach) - I had been given a care plan that was not fit for purpose ( referred me to a group therapy that is - A duty worker told me to run up and down the stairs after a crisis, 3 months later my care co told me not to run up and down the stairs because I might trip and to splash water on my face instead and gave me 8 tablets of promethazine.. -I have been with Pentwyn for the majority of my time being with adult MH services and I was 18 when I had my first assessment with them and now I am nearly at the big age of twenty and I have had only two reviews over the phone. -Duty also said to me ‘home treatment teams in Cardiff are very much dependent and will hold you back’. Surely home treatment teams are going to help bring me out of a crisis rather than hold me back? Offering support and regular contact to someone presenting in crisis is probably the commonest intervention offered in a crisis instead of being told to run up and down the stairs Why is it literally easier to get drugs and alcohol than to access support when your in a crisis? My relationship with this CMHT has been hilarious ' Today, a teenager who was brave enough to say that they were having thoughts of suicide was told there wasn't help out there'. Its heartbreaking hearing peoples stories struggling to access help and the lack of resources in the community. The worst part is that I asked a duty worker if he agreed on how the system works here and he does and believes that it is affective .He also told me that my care co has 150 patients to manage their care plans and asked if it that is ethical and he said yes. Change must happen. Also going to be wearing this dress next time I show up!"
"Dominic is a top social worker one of the best this mental health team are top."
"Perfectly fine, both over the phone and in person."
"I have had nothing but rejection after rejection , practically begging for help and support as I'm struggling. They keep stating I should help myself and I've done nothing but try to help myself. They do not understand the challenges I face on a daily basis. My mental health has also impacted on my children, which is not fair.I've done everything they've thrown at me. Mind ect...Primary mental health state that I'm to complexed for them. How can mental health professionals call themselves qualified is mind blowing to me!!! I would love to work in mental health as I would put all of them to shame."
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