Rowlands Pharmacy Bradford Royal Infirmary Duckworth Lane, Bradford BD9 6RJ

"Came to collect my daughter's prescription, which was sent down to them internally 6 days ago. I was the only one in the queue and 1 other person waiting. The prescription wasn't ready. I asked how long he said 10 minutes. 30 minutes later I asked how long to be told not long. Nearly 1 hour later before I went up again and asked to be told just waiting for labels to be put on them. Fella that came after me and was told 15 minutes got his prescription before me and I'd being waiting 30 minutes at this stage. How does that happen. Absolutely shocking. Wouldn't mind don't even get a choice of which pharmacy I use. It has to be this one. I collect my daughters prescription every 3 months. It happened the 1st time and I just presumed staff shortage but this time there was ample staff there."

"Try to get through on the phone Saturday morning nobody answered . So had to assume i could collect my prescription. When I arrived at exactly 1.25. The shutters were down . I had just travelled 25 mins and closing time should be 1.30 . I wonder if the cctv would catch them closing early? And how long had it been shut before I arrived??. Looking at the reviews how are these people getting away with it. .@Rowlands have you any interest in honouring your opening hours ? What sort of service are you running here ? Can I just shut when I feel like it and still get paid??@Rowlands Sort this out please...and honour your contracted hours ...not too much to ask is it ???"

"Terrible service. I had a prescription sent electronically from one of the hospital clinics. I waited 45 minutes before walking the full length of the hospital, giving them time to dispense. Only to be told prescriptions wouldn't go into the dispenseing queue until a person physically asks for them. I was waiting nearly an hour before they were dispensed."

"No stars at all for this terrible pharmacy. Obviously when you get a hospital prescription you have no choice but to get the prescription from there and unfortunately I've had to use them nearly every week for about 8 weeks. Each time the wait in the queue is atrocious, usually around 40 minutes. Each time there's 3-4 members of staff. When you get to the front of the queue, EVERY SINGLE TIME they will tell you it's a very long wait, this has been 1 hour to 3 hours. There's no sign anywhere telling you this so you can make the decision to queue or not, there's no member of staff giving the odd shout-out that this might be the case, no every time you have to queue first. And best of all, if you go any time after 345, they'll tell you to go back the next day as it's too close to their closing time (which is still hours away but they're that slow). I don't know why Rowlands keep their name attached to this."

"I Was told my prescription was ready to pick up,I was in severe pain, the lady attempting to write my prescription was nice, but the last thing I cared about in the state I was in was courteous and apologetic people. Because of her I got sent back and forth between the chemist and the hospital to sort out the prescription for the tablets, they complained numerous times that the nurse hadn’t written the prescription correctly and couldn’t prescribe me the tablets as they where a class b drug, which ended up with me returning over 5 times while I was struggling to walk and breathe. Even other patients noticed and were very sympathetic towards me and also frustrated as they were receiving the same treatment. The irony is that it took a patient (a lady who was in the same boat as me) to correct a doctor on how to write up the prescription. And even better, when the prescription had been written up properly they told they were out of tablets and I’d have to return by Monday which was two days away. Thank god for the nurse with the blonde hair catching me before I called 111 otherwise I know for a fact I would have been left in that horrible state if not for her eventually managing to emergency prescribe some tablets for me. Summarised: Nice doctors terrible chemist and service"