Howdens - Porth
Unit 1 Aberllechau Road, Rhondda Cynon Taff, United Kingdom
About Howdens - Porth
Welcome to Howdens - Porth! Our establishment is located in the Select Industrial Park, Unit 1 Aberllechau Rd, Porth CF39 0PB, United Kingdom. Our store is a one-stop-shop for all your home renovation needs. We offer a wide range of furniture, hardware, and home goods to meet all your needs.
As a leading general contractor and furniture store, our inventory consists of high-quality, durable products that will last for years. We offer a vast selection of furniture, including custom cabinets, counter-tops, and flooring. Our hardware store section consists of a comprehensive range of tools, appliances, and fixtures to meet all your DIY and construction needs.
Our store is a point of interest in the Porth area, with our knowledgeable staff and exceptional customer service. We strive to provide our customers with a stress-free shopping experience that is tailored to meet their specific needs. Our team is always available to answer any of your inquiries and provide any necessary guidance and support.
At Howdens - Porth, we believe that everyone deserves to have a beautiful home, and we make it our mission to help you achieve that goal. Whether you are looking to update your kitchen, bathroom, bedroom or living room, we have everything you need to bring your vision to life. Come visit us today and see for yourself why we are one of the top home goods stores in the area.
Photos of Howdens - Porth
Select Industrial Park, Unit 1 Aberllechau Rd, Porth CF39 0PB, United Kingdom
Opening hours of Howdens - Porth
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Howdens - Porth
"* posting for my mother At the start of our renovation Jack came out and completed measurements for our new kitchen. We went over to Howdens porth and they picked what we wanted based on the measurements Jack had done. Upon delivery, there were parts of our kitchen missing that we had paid for- resulting in a delay in our kitchen being fitted, with us still having to pay the builder. The builder we had spent half of his time paid by us running back and forth to Howdens Porth to rectify the mistakes with multiple trips to collect the missing items, this is unacceptable. In addition to this, an added expense of a plumber moving the gas meter was added to our long and never ending bill caused by his mistakes. When completing measurements, he was made aware of where the gas metre was, yet still planned the kitchen without the gas metre in mind, resulting in the cabinets not fitting- causing ANOTHER delay in the renovation. After a complaining email Howdens agreed to rectify this by paying the plumber bill, however this shouldn’t have even happened in the first place! After this, we thought nothing else could go wrong, but boy was I wrong it seems that was just the start. Luckily, I was at home and my builder called me in to see the splash backs before he finalised them. I was convinced there was a plastic coating on them, as they weren’t the splash backs I had ordered. My builder is a joker so at first I thought he was pulling my leg, but he certainly wasn’t, they were the completely wrong splash backs. My partner rang the branch where Jack blatantly lied and said we were at fault- completely contradicting himself on our planning photos where the splash backs we had chosen to match the worktops were on there! This was corrected after yet another complaint, the new splash backs were delivered at 4.30pm on a a Friday, meaning further delay on my kitchen and a waste of an electrician as he couldn’t complete the electrics without the splash back in place, meaning a weekend with no electric thanks to this mistake! Another mistake made my Jack was the dishwasher, he had planned it all however upon my builder realising, we had paid for a dishwasher that we didn’t have room for! Instead, we had to pay more on top of what we had already paid for a fridge freezer! Finally, due to all the mistakes they owed us a considerable amount of money. But because of the way they work out their prices- customers only see what they want you to. They emphasise on the fact you have x amount of discount, rather than the actual prices of items because they never show you, even on the monitor in the store. Therefore I believe they owe me a lot more money than I’ve actually had back- but if I’m honest I cannot be bothered and I am glad to be rid. On a positive, I do love my kitchen that it’s finally completed after all the mistakes and unprofessional finger pointing. I have used Howdens previously - another branch and had no problems. Apologies that this review is very lengthy to whoever is reading, however after spending a CONSIDERABLE amount of money (I’m talking thousands) for a new kitchen, I am very disappointed in the Porth branch."
"Recent visit to Howden tp purchase my kitchen. Fabulous service by Kayley who helped us plan and choose our kitchen. Kayley had some good ideas incorporated that I would not have thought of. Great service and genuine time spent with no pressure to purchase items outside our budget. Thank you Kayley."
"I've found the staff at Howdens in Porth to be very professional, helpful. And the kitchen is of excellent quality and great value for money. I would definitely recommend them and was particularly impressed with Kayley who designed our kitchens."
"Despite great service in planning of the kitchen,the service after payment has been of a poor standard. After taking full payment, the kitchen was not delivered in full and missing parts required collection as as delivery was not fulfilled. There has been inconsistent communication with Howden's, which has led to one unit being incorrect,which was specified as the main part of the kitchen that we wanted. We have been told by staff that we "categorically did not ask for it", which is not correct. Furthermore,we have been assured that all appliances would be compatible with our kitchen,however,this is not the case. They refused to accommodate this mistake. Rather than owning up to any mistakes and inconsistencies, we have been consistently told that we are in the wrong without any room for consideration. This appears to be convenient as they have our payment already and seem indifferent towards our concerns. In hindsight,we should have asked for an itemized quote which was not provided prior to payment. We trusted Howden's Porth to deliver the kitchen we wanted based on good reviews but unfortunately they have not and it has become a far more stressful experience than necessary. We have been consistently told "We are just a trade.", which seems to be an attempt to justify the many mistakes catalogued, particularly their failure to deliver all of the kitchen on the times they have specified. If you are to purchase from this store, I would recommend asking for an itemized quote before purchase which we didn't receive, which has led to delay, as we have no formal point of reference. This is unfortunate,as the kitchen itself is of a high quality and looks great. I would be hesitant to recommend this store based on our experience. RE: Thank you for your response, the team in Porth have been in touch this morning and have cleared a few things up for us. It's much appreciated."
"Great service from all of the team. Very polite, professional, friendly and approachable. We use Howdens as one of our main kitchen suppliers and are very happy to recommend them to our clients. Kayleigh from the Tylorstown branch is great to work with and very efficient. Thanks for the hard work guys, no doubt we will be back in soon for more kitchens."
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