The Croft Medical Centre
2 Glen Road, Oadby, Leicestershire, United Kingdom
About The Croft Medical Centre
Welcome to The Croft Medical Centre, your go-to establishment for all your health-related needs. Located at 2 Glen Rd, Oadby, in the bustling city of Leicester, our centre is a renowned point of interest for those who value their health and wellness. Our state-of-the-art facility is equipped with modern amenities and advanced equipment, ensuring that you receive the best medical care possible.
At The Croft Medical Centre, we believe that prevention is better than cure. Our experienced team of healthcare professionals offers comprehensive and personalized services, ranging from routine check-ups, diagnosis and treatment of illnesses, preventive care, and health education. With our team of skilled physicians, nurses, and support staff, you can rest assured that you will receive top-quality care based on your unique medical history and needs.
Our centre boasts an environment that is welcoming, warm, and responsive to the needs of our patients. We understand that navigating the healthcare system can be daunting, which is why we go out of our way to make sure you are comfortable and informed every step of the way. Whether you are coming in for a routine appointment, managing an ongoing condition or seeking emergency care, our team is committed to providing you with timely, efficient, and compassionate care.
At The Croft Medical Centre, we pride ourselves on adopting innovative techniques and best practices in modern medicine. To us, your overall well-being is paramount, and we are dedicated to ensuring that you receive the highest quality of care. You can trust us to be your partner in good health and wellness. Contact us today to book an appointment and experience our standard of excellence in medical care.
2 Glen Rd, Oadby, Leicester LE2 4PE, United Kingdom
Opening hours of The Croft Medical Centre
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
Day off
Sunday:
Day off
Reviews of The Croft Medical Centre
"It is impossible to book an appointment. I waited 1h and 20 minutes on the phone only to be told there are no available places. It was day number 3 to make it more interesting. What is more, as I needed to go to work risk my life and I was also told it is not emergency and the doctor will not call me back. Hiding behind the protocol is what they do. Apparently, you need to have plenty of time and stamina to be able to make an appointment."
"Rang my surgery and got the usual covid message, then 'please hold the line as we transfer you to the operator'. After several minutes of silence, I was cut-off. I rang again (and again) and the same thing happened. Clearly they don't want patients to call and this is an easy way of avoiding them - blame it on technology! Totally useless surgery. I then looked at all the other reviews and almost everybody agrees that while the doctors are great, it's simply impossible to see them because the front end reception/online booking/telephone service is so totally inept. I'm sorry to say that this surgery is mismanaged and should be closed. It's a pity because the doctors are great (been going there 20 years), it's just that it is almost impossible to see them."
"Expect to wait over an hour on the phone to get through to reception. You will then be told there are no appointments and to call back the next day at 8am. I have been calling for over a week and it is the same everyday. There are no questions asked as to why you need an appointment. I truly believe the healthcare for my 3 year old has been neglected by this practice. I will be making an official complaint as prompted to do by reception. Access to reception and therefore a doctor needs urgently improving as this current system is failing the public and putting lives at risk."
"Three years after leaving a bad review about this practice, nothing has changed. It is nearly impossible to get through to reception. I called at 8am for a blood test for my daughter and waited over an hour to be told there are no appointments and to try again tomorrow at 8am....why?! To receive the same message again? I called at 8am and the phone line kept cutting me off. 20 minutes later I get through to be told I am caller 48 on the line. 1 hour and 10 minutes later, the lady on reception was polite but in all honesty there is no help here. I was given the option to try booking online at 8am...but the same scenario lies there...first come, first served at 8am. And I don't understand why your reception is still closed. All other healthcare are now open. Why are you any different? I don't think I stand a chance to get a word with a Dr or getting the blood test appointment for my 3 year old daughter. Croft medical, please sort out your practice. Your clinicians are great but this is unfortunately vastly outweighed by the substandard phone call service. I was told you don't even have a receptionist. My call today was for a non urgent booking, I was told I cant even book a non urgent appointment a few days or a week later. Your practice is capable of being a 5 star practice, but you will never achieve this with this type of phone call experience. Read your reviews, everyone is saying the same thing. Your sincerely, A frustrated and disappointed father."
"Yes it takes a while for calls to be answered, but once I get through I have always found staff to be helpful and responsive. I think given the current pressures , both clinical and non clinical staff are doing a great job. I can’t fault the doctors; they have always been caring and taken time to listen."
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