Holyhead Surgery

"Nene is the best doctor. Unfortunately she is not every day in this surgery. She is always very polite and friendly, always with a smile on her face. She deserves 5 stars. The rest of the doctors and staff do not deserve more than 2 stars. The receptionist criticised me a lot as I called once for my baby about some health problems and i forget to mention that he is constipated and I need some Lactulose syrop. I called back later, and she asked me rude how did I forget about this and what kind of mother I am, being angry on me that I called her back for a second appointment. When you sleeping just a few hours a day as a mother of 2 months baby, it's really hard to remember everything. During my appointment and I took my baby as well. Asked the doctor for an advice regarding my babie's nail and he said to me that he doesn't want to look at him and that I need to book another appointment next day. I just needed a simple advice. They need to me more human. Really disappointed that there is no parking spaces for the patients, just for gp and it's hard to find a parking space on the street. Also, there is no changing table for the babies, so be prepared. Every time when I came I waited for more than 10 minutes. They never respect the appointment time."

"Not a very good surgery if you are dropping off elderly people with mobility issues as parking is zero."

"Is one star because there is no option for ZERO star as the doctors in this surgery they have ZERO qualifications and they are very rude with patients as well. When we complaint about their service the answer was "if you are not happy you can change your GP". Also they don't care about the patients at all. Disgraceful that is!"

"Not a good GP practices to register with unless you’re desperate. No matter how many times I requested (5) them to update my patient record with medication I’m allergic to I was persistently told it will be done and it was never done. Its now an issue when I access other health services."

"Worst Gp in all over Coventry, they always recruit F grade Doctors, who don't know what they are doing, some of them were sacked from the medical profession and are under supervision and some of them came back from a long suspended for years. The Receptionist is rude and always treats in discriminatory way for the minority patients whom English is not their first language. I hope the Watchdogs would closely investigate this GP"