Pets at Home Orpington

"Do not buy fish from this store staff do not look after there fish, I attend this store over the weekend and found a number of dead fish in their tanks condition of there fish tanks are not acceptable Gold and tropical fish do not look healthy at all."

"I've not been to this shop before. But for all your pet needs, it's worth going to. The staff are very friendly and helpful. I should point out that it is a bit expensive depending on what you are getting. You may also be interested to know, they also have a vet as well."

"I’ve always shopped here for dog food and cat food and its perfect. However, I do have an issue with the life food offered there. The last three times I have visited to buy waxworms for my mantis, they have all been dead in the pots. Today I entered the store to find that almost every box of live food beside the morio worms were full of dead larvae and crickets. I’m concerned about the fact that an inexperienced owner could purchase these and feed them to their pet which could cause illness, especially in invertebrate pets! These need to be taken off the shelves immediately. Other than that, it’s a good shop with extremely helpful staff."

"Awful customer service. Initially made a query to ask why bumper value pack was more expensive than smaller packs of cat food and assistant passed me to a manager. Manager said "I can't do anything about the price." Insufficient stock to buy multiple smaller packs. When paying the assistant said she was tired and couldn't be dealing with today. I asked what she meant and she said customers!! When she asked if I had a VIP card I said I did, but wouldn't be using it as I wouldn't shop in the store again and she said "Good, we don't need customers like you anyway." I said that "without customers she wouldn't have a job," so she replied "Good, I want a new job anyway!" Based on that experience I won't use the store again and will shop online with another business. Good luck to any business who employs that person!"

"Good one stop shop for your pets. I tried my dog's on pets at home's own dog meat and they love it. I have to admit that I only tried it as my usual brand had run out, but have now converted. Staff are always polite and happy to help. This store is open until 7pm which is also a massive bonus"