Mercure Bradford Bankfield Hotel

"Staff were extremely friendly and helpful. The food was very good too, evening meal and breakfast. Rooms were very well looked after and functional, although the room in the main building was extremely warm, to the point where sleeping became an issue. My room in the extended wing has no such problem and I had a restful night's sleep. Other than the heating, this would be a 5 star review."

"Booked a room. Check in was at 3pm. I emailed to ask if I could check in at 1pm. I was only staying for a few hours. They replied and said that it was fine. Upon arrival they inform me that it will cost £20 extra. The chap on the counter was not helpful and his English was poor. The room had no mini fridge. The hotel needs updating and smelt of cigarettes. Won't be using them again."

"Stayed here recently having been a regular guest. Booked two economy rooms which were only £50 per night. We knew to expect rooms being basic and have never had any issues in the past, however on this stay the rooms were absolutely FREEZING. It was minus 6 outside and the radiators were not working. The rooms were provided with an oil filled radiator which were not up to the job. In my room the bathroom Dimplex heater was broken, so much so I had to shower in the other room as was so cold. My sister had also booked this hotel at the same time, separately and had to change room for the same issues...her room was stone cold and no radiators were working. We could have requested to move rooms however, having checked in late and only staying for one night, it was easier to grin and bear it. Like I said, we had stayed in the past and although the decor is basic and tired, the bed is comfortable and we knew what to expect, however the hotel should not be allocating rooms where there is sub standard heating issues, especially in mid winter. As I had said, this issue occurred in three seperate rooms. The hotel must have known about it. It's a shame as the staff are lovely and location is great too, but please sort out the heating issues ASAP!"

"Comfortable short stay, Reasonably priced .Ive nothing to complain about this hotel. Bed was comfy, piping hot water for a bath if required. A additional heater was added to the room for those who prefer tropical warmth. I would use this Hotel again when in the Bradford area."

"To start off with the positives. All the staff we met were friendly and helpful. They are obviously running on skeleton staff as the bar staff also look after all the evening meal orders. The breakfast is run by one person front of house and reception is manned by one person also covering other duties. The food was well cooked and the evening meals from the bar menu (your only option) are good value. Breakfast was a good selection of hot and cold food, again all very tasty. Our room was clean and looked out over the back of the hotel onto fields so a pleasant view and quiet. The room furniture had a few knocks and the bathroom fan made the strangest of noises. Housekeeping obviously do the best they can but the rooms do feel tired and in need of some TLC. We booked a Privilege Room but they don't do these any more so do make sure you are paying the right price as they now seem to offer just classic and superior rooms. The grounds and large car park are mainly well kept but a few of the outside lights need replacement bulbs. Overall we had a very pleasant 3 night stay and the location was ideal for us."