The Ridge Medical Practice,

Cousen Road, Bradford BD7 3JX

"This practice is a business, and treats patients as such. There are far too many patients to deal with for the staff that work there because as a business, they won't ever close the books. They want more patients because that makes more money which is all they are bothered about, as its a business first and foremost. The partners run other businesses from there too. They have bought the pharmacy next door to the great horten branch. Its all about the money, not the patient experience. They have a business manager, not a practice manager. There's a huge turn over of reception staff because of the incredibly stressful job and the lack of support from management for them. Receptionists are the first point of contact for patients and get all the abuse, shouted and sworn at, and yet, management, specifically immediate management (patient experience manager) do all they can to appease the abusive person over caring for the poor receptionist who has suffered the abuse. Is it a wonder the receptionists are in and out of this place as if going through a revolving door after putting up with such passive aggressive behaviour, and thats from managers not patients! Unfortunately, if your face doesn't fit, or you aren't a close personal friend of immediate management, then you won't last long. This is an awful place for patients and for staff to work in, passive aggressive bullying isn't something anyone should have to put up with, if you can avoid this place in any capacity, then do so at all costs."

"I never leave reviews, however...This practice deserves zero stars. Im so glad this isnt my normal gp practice and I feel sorry for all those that are registered here. Booked travel vaccines with these guys and I've been trying to cancel my appointment since last week. The line either hangs up straight away saying line busy or if I do manage to ring through I'm caller number 26, no matter what time i phone!! That is an absolute joke! Spent 15 mins on hold on the phone yesterday waiting to make my way down the que and after that time It still kept saying caller number 26. Think this practice needs to invest in more staff."

"I wouldn’t even give this place a one star. The phone lines are diabolical, Iv called on multiple occasions well in excessively over 100 times just to be greeting with user busy. The surgery’s used to be managed a lot better when they was based in different buildings since it has all been moved to one single place to many patients flocking to one number with by the sounds of it ONE receptionist!??? It’s disgusting not very responsive baffles me how CQC can rate this as good quality care when no one can get to see or speak to anyone"

"I wish to complain about the service at Ridge Medical Practise Cousen Road. I have been trying to access a doctor and each time I hv called I have been on the phone for hours. When I do finally get through to the receptionist I am advised if you are not terminally Ill or a baby with health issues she is unable to book me an appointment. Your values as an organisation are promote openness, to treat everyone with respect and equality. Friendly is also another value that everyone is welcome. Caring you are passionate about people, and lastly innovative where you are looking ahead and finding efficient ways of working. Under no circumstances have you incorporated the above values as I have not been treated equally, compassionately and definitely not welcome when I am being told no more appointments are available unless you are dying. This kind of behaviour does not create patient trust and confidence. I feel let down and disappointed. The staff are polite and I understand they are under immense pressure and stress. The Doctors are lovely too. My complaint is about the service or should I say the lack of it. It is extremely frustrating spending 2 hours on the phone every morning to be then told all appointments have been taken. Recently I have suffered a severe rash that has come on suddenly and aggressively. It started on the 4th November only to be told it could be viral or allergic. I spent weeks treating myself over the counter. I also went to the hospital because I was extremely frustrated only to be told everything was ok. When in fact it wasn’t ok. I am assuming a basic blood test was carried out and sent home. I was advised by the GP he will refer my rash to a dermatologist and called me 2 days later. The hospital wanted to refer me however, when I informed them my GP was looking into this. On Friday 18th November I went out for some food and the following morning I have had another severe reaction. It started with a sore throat but I ignored this. My skin has reacted to something I have had to eat. On Sunday morning at 4:am due to the lack of sleep and itchiness I have had to call 111 who did not support me. Previously your service was outstanding you could book appointments online. It was innovative, and accessible. I feel really unsatisfied with the service lately and feel you have not taken my illness seriously. I haven’t been eating properly as I am too scared to eat in case I have another reaction. I also worry it could cause an anaphylactic shock. I urgently need an allergic RAST panel of blood test including patch testing. Can someone pls call me, I am unable to even leave a complaint on the website as it’s just a feedback form. Kind regards,"

"My experience here was very positive. Reminders sent to my phone of the time of my appointment. My appointment was on time and the staff were polite and organised. The doctor was lovely."