Nuffield Health Leicester Fitness & Wellbeing Gym 1 Byford Way, Leicester LE4 0DZ

"free day passes are absolute nonsense, they offered a free pass, had me fill out my details etc and said "we are looking forward to seeing you", after a 12 mile car ride we arrived at the front desk and was informed that they arent valid anymore yet they literally have a banner blazened across the front gym saying "try us for free", if the moderator of these reviews is reading this, me and my mother were adamant on getting a full membership for the gym after we had our session, but now because of this absolute lack of professionalism, and horrendous customer service, we are never coming back"

"UPDATE - Removed a star (from 2 to 1) because the place is sadly even worse now in 2023. I called recently to query on re-joining as, due to health issues, i need access to a sauna and pool and this was most convenient for location. I was told bluntly by a staff member on the phone that the sauna and jacuzzi's are now permanently shut off until April due to a 'business decision' - purely out of curiosity i asked whether membership was discounted to reflect this and he simply said 'no'. Avoid at all costs, this place is just a scam. I miss when this place was Green's, it was an absolutely beautiful gym. It's truly saddening to see what the place has become. Original review - Sadly had to cancel my membership as the site has gone down hill despite refurbishments. They've removed the ladies only gym room (why?!) as well as the beautiful cafe/lounge area that i frequented after every workout session. I used to love nothing more than relaxing in the cafe after my workout and watching the news on the various tv screens there... now they've blocked the whole area off and put a vending machine in front of it?! We even used to rent the area out for charity nights etc as they had a bar! Those days are long gone. Such a shame that these have been removed yet the price of membership is still £20 above most other places."

"After cancelling my membership I was initially going to leave my original review despite the fact that gym is no longer run to the private membership standards. It's just constant breakdowns which take ages to sort out and management not interested, not listening and/or responding to the members concerns/queries. Only positives about this once great and properly run gym is great car park and lovely Personal Trainers. So few things which triggered my revised review: 1. I've contacted general manager Chris Cooke in person and via email about my concerns with regards to gym standards gone way below where it should be as well as I've reported a potential fire hazard in the free weights area to which he agreed needed to be rectified. No response/feedback from him whatsoever nor the rectification of a said fire hazard. 2. I have made a complaint about standards to the reception in July and told them same time I'll be cancelling my membership. Was told can't cancel straight away, need one month notice. 3. End of August stopped by reception to ask if they want my card as it's last time I'm in. Was asked if I've signed a paperwork to cancel and as I didn't was handed one. Didn't want to argue so just handed it back. 4. From mid of September duty manager Laura Simons is now bullying me into paying for yet another month of membership. It's very strange they don't care and don't respond to any emails and concerns while you are a member but now all the sudden I've got emails and letters flying my way. Maybe you should spend more time to train your staff so they can clearly communicate with a member when said member tells you gym is a rubbish and he's cancelling the membership as well as spend your time trying to rectify all issues within the gym and answer member queries. ‐--------------------------- original review--------- Been a member of quite few gym's in the town over the past 13 years. It is definitely the most expensive of all of them. In terms of facilities I will have to compare it to Bannatyne which is £20 less a month! Definitely the car park and cleanliness is better then at other gyms. With recent upgrade to TechnoGym the equipment is finally up to date and on par with leading gyms in the area. At the minute I do enjoy going there but if they were to put the prices up any further I would definitely cancel and go elsewhere."

"Air con does not work in summer and sauna does not work in winter. I was getting better value at the gym which cost fraction of membership here. Don’t join if you are looking to use sauna, Jacuzzi and gym in summer"

"This used to be the best gym but since management changed it went downhill. Every winter, sauna/steam and hot water stops working for months. Bearing in mind how much money we pay, management do not seem to care although reception staff are amazing. I cancel my membership leading up to winter because i know the services will be down. No compensation is given to members who pay full price for half the facilities."