Smyths Toys Superstores

"Very rude girl working on the checkout not helpful at all. Awful shopping experience"

"Went to smyths toy store today in Bradford on canal road with my daughter as she likes shopping there for her toys as soon as we walked in the security guard made us feel very uncomfortable every isle we went to check for toys we was getting followed and peeped at I personally think no human being or customer if you want to call it should feel uncomfortable once we got to the counter I explained my experience to a staff member she wasn’t very helpful or professional she turned around and goes ‘’ that’s what he has been told to do so out off every other 100 customer I was the one that got followed peeped at in every isle and felt uncomfortable then she goes I will pass your feed back to the manager ’’ every staff member in there is soo miserable like they getting forced to come to work they have no customer service experience or how to deal with a complaint won’t be going back in this store very rude staff with attitude appalling for such a store to have staff members like this it just takes one bad person or bad experience for a customer to stop going won’t be coming here again"

"Well-stocked store with big range for all ages. Staff busy but efficient. Prices generally good and some items were very competitive."

"Was looking at stair gates with my wife and daughters and needed some help. Spoke to a young Muslim girl (we'll refer to her as A because I didn't catch her name) who was very helpful and went to find the lady who works in that section (we'll refer to her as B). They came over and whilst approaching I heard B ask A whether she explained to us (what we was enquiring about) so A said yes however (indicating that we require more assistance that she's able to offer as it's not her department) so B says: so she (my wife) just isn't listening then?' Is this the type of employees that Smyth Toys employ? Poor attitude, disrespectful and zero knowledge on customer service."

"Went to purchase car seat for 3 year old. Was dealt by lady called JOANNA. She was extremely helpful as she spent alot of time with us and explained things very well. I then told her that we had an issue with our pushchair which was bought some 2 years ago and she took further time out to resolve that issue there and then by exchanging the faulty parts. Couldn't thank her enough for great customer service and care given. She is an asset to the company and i hope she gets the recognition she deserves."